Can't use word

Question

Correlation Id: 8a982346-fce3-433d-8c79-36f1dad7213d

Timestamp: 2024-11-01T05:16:33.000Z

DPTI: 6548701c682f12ff62695e48262e5aa6520b661af2afd9cb9b2929940c32204c

Error Tag: 7q6ca

Error Code: 2147483661

Hi! My previous Microsoft account was hacked, so I created a new account and repurchased Microsoft 365 using the same email address. I have already installed Microsoft 365 on my desktop. However, when I open Word files, I'm prompted to sign in, and upon doing so, I encounter an error message. I would appreciate any assistance you can provide. Thank you!

Answer 1

Hi,

I suggest you check the status of Office license in PC, please follow these steps: Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus

If you are running 32-bit Office on a 64-bit operating system: cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

If you can find the Office product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

If the 32bit version of Office installed on a 64bit operation, run the following command: cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

Try to remove all keys in PC and try to re-login account again.

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