Printer icon not showing on Windows 10 PCs when printer on separate VLAN

Question

We are migrating all of our printers to a separate VLAN. For the most part, everything is going well. The only "issue" that we've encountered is that the printer icon does not show up for printers on the new VLAN. Printing works fine.

When a printer is on the same VLAN as the PCs, the icon shows up as follows:

When a printer is on a separate VLAN, the icon shows up as follows:

This issue only seems to impact Windows 10 PCs. Our Mac all continue displaying the printer icon properly.

We are running Windows 10 1809 LTSC. The printers are shared through a Windows 2016 Server. The Windows Server is on the same VLAN as the PCs. The Windows Server is not on the same VLAN as the printers.

Any idea how to get the printer icon to display properly when a printer in on a different VLAN?

Thanks.

Answer 1

Hi,

This might be a printer driver issue.

If the printer icon shows as Picture 1, it should use a third-party specific print driver. While for Picture 2, it should be use the universal print driver.

You can choose a printer and try to update its print driver on the print server for a test.

Print Management>click the printer server>right click one printer>Properties>Advanced tab>New Driver

Thanks,

Eleven

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Answer 2

Same printer driver in both examples.

Answer 3

Hi,

In that case, you might need to capture more dumps and we suggest that you should contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

You may find phone number for your region accordingly from the link below:

Global Customer Service phone numbers
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

Thanks,
Eleven

Answer 4

This is the device stage feature in Windows. Macs get the icons using some other mechanism.

Is the same share producing a different icon on multiple Windows machines?

The server has some data which the Windows clients will use to grab an icon. I've discussed this feature on TechNet. It's not a print specific feature. Are you getting vendor specific icons for other devices? https://social.technet.microsoft.com/Forums/windowsserver/en-US/b97ecf9f-075d-4ce2-9d3e-361477dea949/using-universal-print-driver-but-shows-completely-different-model-and-icon-of-printer?forum=winserverprint

If some of the shared printers populate the correct icon on the same client where you also have the generic printer icon populated, then check the PnPData value for the printer on the server.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\"printer name"\PnPData

If the data from one printer is wrong, you can just copy the value from the working share and restart the spooler.

Answer 5

Do you have a firewall stopping SNMP traffic (UDP 161) between the VLANs. I know some printer drivers use SNMP to determine the model, finisher features and the paper type of each tray.