The portal is having issues getting an authentication token. The experience rendered may be degraded.

Question

The portal is having issues getting an authentication token. The experience rendered may be degraded.

Truong Nguyen The 0

Experiencing authentication issues

The portal is having issues getting an authentication

token. The experience rendered may be degraded.

Additional information from the call to get a token:

Extension: Microsoft_ Azure_Support

Resource: self

Details: The logged in user is not authorized to fetch

tokens for extension 'Microsoft_Azure_Support' because

the user account is not a member of tenant "f8cdef31-

a31e-4b4a-93e4-5f571e91255a". Error details:

invalid_grant: 50020 - [2024-11-04 09:51:30Z]:

AADSTS50020: User account '(EUlI Hidden)" from

identity provider 'live.com' does not exist in tenant

'Microsoft Services' and cannot access the application

c44b4083-3bb0-49c1-b47d-974e53cbdf3c"(Azure

Portal) in that tenant. The account needs to be added as

an external user in the tenant first. Sign out and sign in

again with a different Azure Active Directory user

account. Trace ID: f96da8dc-8e2d-41c8-bda5-

2c3a33996900 Correlation ID: b8b3fb8a-b2fe-475d-

8888-eab23f5e388f Timestamp: 2024-11-04 09:51:30Z

Correlation ID: b8b3fb8a-b2fe-475d-8888-eab23f5e388f

Trace ID: f96da8dc-8e2d-41c8-bda5-2c3a33996900

Anyone please share to me a support chanel, now i can't send support request to Azure

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1 answer

Your answer

Answer 1

Bandela Siri Chandana 3,075 Microsoft External Staff Moderator

Hi @Truong Nguyen The

I understand that your account is not present in your tenant. To resolve this issue, you need to add the user account as an external user in the tenant.

Contact your global administrator in your account to add external user. Follow below steps:

1.Navigate to the Microsoft Entra Id blade.

2.Click on the 'Users' blade.

3.Click on the 'New guest user' button.

4.Fill in the required details for the new user and invite them to the tenant.

Screenshot of Invite external user page in Azure portal.

Screenshot of external user invite email.

Once you accept the invitation and your account is created in the tenant, now you can access the application using your account.

Hope this helps. Do let us know if you have any further queries.

------------

If this answers your query, do click `Accept Answer` and `Yes` if this answer helpful.

Thanks,

B. Siri Chandana.

Truong Nguyen The 0 Reputation points

2024-11-05T02:17:42.6466667+00:00

I don't understand why I'm blocked, I think there's a mistake, and I need help to unlock it,

Notice of Microsoft Resource Block Applied

Azure Resource Operations have been blocked due to abuse occurring within your Azure Subscription. Due to violations of the Acceptable Use Policy for Online Services, Microsoft has placed a block that will prevent any operation that provisions or allocates Azure resources.

To get unblocked and avoid additional action against this account contact Azure support.

Microsoft's Online Services Acceptable Use Policy

Neither Customer, nor those that access an Online Service through you as a Customer, may use an Online Service:

·         in a way prohibited by law, regulation, governmental order or decree;

·         to violate the rights of others;

·         to try to gain unauthorized access to or disrupt any service, device, data, account or network, including by intentionally evading or disrupting restrictions in Metaprompts;

·         to spam or distribute malware;

·         to mine cryptocurrency without Microsoft’s prior written approval;

·         in a way that could harm the Online Service or impair anyone else’s use of it;

·         in any application or situation where failure of the Online Service could lead to the death or serious bodily injury of any person, or to severe physical or environmental damage, except in accordance with the High-Risk Use section below; or

·         to assist or encourage anyone to do any of the above.

Microsoft treats all reports of abusive behavior from its networks and services seriously and is committed to protecting the public and our customers.

For reports involving activity originating from Azure, please note that this is a cloud computing platform on which customers deploy their own software applications and web services. Customers, not Microsoft, control the content that runs in their Azure subscriptions, including content of their end users. Where appropriate, Microsoft will forward notices of content abuse to Azure customers for their review and action_._

Click here for more information regarding Microsoft's Product Terms for Online Services

Details of the Block placed: Subscription Level Deny Assignment Block

You are responsible for addressing issues related to Resources where a Block has been placed.

If you have remediated the issue, believe this finding is in error, have additional questions, or believe you have been identified by mistake, please create a support request (Azure support) to dispute the claim. Please ensure that you include the case number in your support request. Thank you, The Microsoft Azure Safeguards Team

Subscription and Resource Information

·         Tenant ID: 49258c00-6e2f-48f1-bd81-e5d6666ee4e7

·         Subscription ID: 89ff081a-7c9b-4149-b66c-10eb63ba05e2

·         Principal OID: [ "00000000-0000-0000-0000-000000000000" ]

·         Geo Location:
Truong Nguyen The 0 Reputation points

2024-11-06T01:42:18.73+00:00

I don't understand why I'm blocked, I think there's a mistake, and I need help to unlock it,

Notice of Microsoft Resource Block Applied

Azure Resource Operations have been blocked due to abuse occurring within your Azure Subscription. Due to violations of the Acceptable Use Policy for Online Services, Microsoft has placed a block that will prevent any operation that provisions or allocates Azure resources.

To get unblocked and avoid additional action against this account contact Azure support.

Microsoft's Online Services Acceptable Use Policy

Neither Customer, nor those that access an Online Service through you as a Customer, may use an Online Service:

·         in a way prohibited by law, regulation, governmental order or decree;

·         to violate the rights of others;

·         to try to gain unauthorized access to or disrupt any service, device, data, account or network, including by intentionally evading or disrupting restrictions in Metaprompts;

·         to spam or distribute malware;

·         to mine cryptocurrency without Microsoft’s prior written approval;

·         in a way that could harm the Online Service or impair anyone else’s use of it;

·         in any application or situation where failure of the Online Service could lead to the death or serious bodily injury of any person, or to severe physical or environmental damage, except in accordance with the High-Risk Use section below; or

·         to assist or encourage anyone to do any of the above.

Microsoft treats all reports of abusive behavior from its networks and services seriously and is committed to protecting the public and our customers.

For reports involving activity originating from Azure, please note that this is a cloud computing platform on which customers deploy their own software applications and web services. Customers, not Microsoft, control the content that runs in their Azure subscriptions, including content of their end users. Where appropriate, Microsoft will forward notices of content abuse to Azure customers for their review and action_._

Click here for more information regarding Microsoft's Product Terms for Online Services

Details of the Block placed: Subscription Level Deny Assignment Block

You are responsible for addressing issues related to Resources where a Block has been placed.

If you have remediated the issue, believe this finding is in error, have additional questions, or believe you have been identified by mistake, please create a support request (Azure support) to dispute the claim. Please ensure that you include the case number in your support request. Thank you, The Microsoft Azure Safeguards Team

Subscription and Resource Information

·         Tenant ID: 49258c00-6e2f-48f1-bd81-e5d6666ee4e7

·         Subscription ID: 89ff081a-7c9b-4149-b66c-10eb63ba05e2

·         Principal OID: [ "00000000-0000-0000-0000-000000000000" ]

·         Geo Location:
Bandela Siri Chandana 3,075 Reputation points Microsoft External Staff Moderator

2024-11-06T15:09:08.2966667+00:00

Hi @Truong Nguyen The
It seems to be you have reached to the Azure Support team. Can you please provide Tracking ID so that I can check with the engineer on your issue.If you have any concerns do let me know.
Truong Nguyen The 0 Reputation points

2024-11-07T16:00:18.36+00:00

tracking id 2411040040006480,

please help me check that issue
Truong Nguyen The 0 Reputation points

2024-11-08T01:09:53.72+00:00

tracking id 2411040040006480,

please help me check that issue
Givary-MSFT 35,786 Reputation points Microsoft Employee Moderator

2024-11-10T11:57:56.2033333+00:00

@Truong Nguyen The Thank you for sharing the case details, let me review this case and revert back.
Raja Pothuraju 47,160 Reputation points Microsoft External Staff Moderator

2024-11-22T06:53:56.3466667+00:00

Hello @Truong Nguyen The,

Thank you for sharing the case details. I have reviewed the case and noticed that the DP team attempted to connect with you to resolve the issue. Could you please confirm if the issue still persists?

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The portal is having issues getting an authentication token. The experience rendered may be degraded.

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