How to get my Exchange Plan 1 out from under Bluehost

Question

I currently have a Bluehost Exchange Online Plan 1 that contains Microsoft 365. I have been using the Outlook app as my email platform. I now have gone with a new hosting provider and want to cancel my account with Bluehost, but I am unsure how to export all my information from this Outlook account into my new business Microsoft 365 account, which is now standalone. I have looked at Purview, Outlook, 365, MyAccount, Exchange, and eDiscovery to find a way. I keep ending at a dead end. Of course, you can only speak to a live person at Microsoft unless you are giving them money to purchase a product. I have a whole history of emails that are very important to my business.

I have tried for over a month to get my emails moved. I have talked with Bluehost several times, and they have been of no help. I have tried to get help from Microsoft and have gotten nowhere. I have started to look for someone who specializes in Microsoft products to see if they could help me.

I have an Exchange Plan 1 @celistialart.com with Bluehost and a Microsoft 365 account with @CELIStialArt.onmicrosoft.com. I was told that I needed to purchase a new account, so that is why I have two accounts. I was talking with Bluehost today, and they said that Microsoft could have taken my account out from under them and made it a standalone account. My frustration level is so high. I am just trying not to have my Outlook account with Bluehost. This should be an easy process. I tried to do the migration and ran into errors.

"Error: ImapTemporaryServerErrorException: Imap server has encountered a temporary error. --> Imap server sent NO response to LOGIN. Response code." message: Server Unavailable. 15.

I have tried to call Microsoft to see if they could help me, but once again, you can't talk to anyone unless you want to make a purchase. Can anyone help me with this process?

Does Microsoft work with contractors who could do this process for me? Any advice would be greatly appreciated.

Answer 1

Hi,@Catalina Celis

Thanks for posting your question in the Microsoft Q&A forum.

Based on your description, I need to confirm a few things with you:

1.How many accounts do you have now, and if you have more than one, what is their current status?

2.Are you trying to migrate the data from the old mailbox to the new one? If you are just migrating mailbox data, it is recommended that you use a PST file to import into Outlook. please refer to this link:https://support.microsoft.com/en-us/office/import-email-contacts-and-calendar-from-an-outlook-pst-file-431a8e9a-f99f-4d5f-ae48-ded54b3440ac

3.Are you the mailbox administrator?