Temporary Block on Azure OpenAI Resource - Request for Review Due to No Policy Violation

Question

I’m reaching out regarding an issue where my Azure OpenAI resource was temporarily blocked, with the following error message:

API Error: Status Code 403, {"error":{"code":"Forbidden","message":"Your resource has been temporarily blocked because we detected behavior that may violate our content policy."}}

I believe that my usage fully complies with the Azure OpenAI service content policy. My work involves movie and screenplay, and there hasn’t been any content or activity that should raise compliance concerns.

Could you please inform me of the steps to lift this restriction or let me know the process for filing an appeal?

Thank you for your assistance!

Answer 1

Hi 炎龙 崔,Welcome to Microsoft Q&A! Thanks for posting the question.

As understood that your Azure OpenAI resource was temporarily blocked due to a potential content policy violation, if your project is creative (like movies or screenplays) but still policy-compliant, explain how it aligns with Azure’s responsible use policy by highlighting non-sensitive, non-offensive usage. Clearly state that you believe the block was in error and request a review, including any examples or context that support your compliance.

For more details, please refer this document, Code of conduct and Azure open AI service abuse monitoring.

If you still facing issue I recommend reporting this issue to the Azure support team. They will be able to investigate the issue further and provide a more targeted solution. You can report the issue by following these steps:

1. Go to the Azure portal and navigate to your OpenAI Service resource.
2. Click on the "Support + troubleshooting" tab.
3. Fill out the required information, including a detailed description of the issue and any steps you have taken to troubleshoot it.
4. Submit the support request.

The Azure support team will review your request and provide assistance as soon as possible Azure support.

Do let us know if you any further queries. Thank you!