Teams app freezing on iphone

Question

Hello

Please i need your help on this issue.

Microsoft Teams app keeps freezing on iPhone.

 

Answer 1

Hi @IniobongNkanga-8038

I'm sorry to hear that you're having trouble with Microsoft Teams on your iPhone. Here are a few steps you can try to fix the issue:

1. Close and Reopen the App: Double-tap the Home button (or swipe up from the bottom of the screen and pause if you have no Home button) to see all open apps. Swipe up on the Teams app to close it, then open it again.
2. Restart Your iPhone: Sometimes a simple restart can fix many issues. Press and hold the power button (and the volume button on some models) until the slider appears. Slide to power off, wait a few seconds, and then turn your iPhone back on.
3. Check for Updates: Ensure that you have the latest version of the Microsoft Teams app and iOS. Go to the App Store, tap your profile picture, and scroll down to see if Teams has an update available. To check for iOS updates, go to Settings > General > Software Update.
4. Clear the App Cache: Clearing the cache can sometimes resolve app performance issues. Although iOS doesn't provide an easy way to clear an app's cache directly, uninstalling and reinstalling the app can help. Press and hold the Teams app icon until it jiggles, then tap the "X" to delete it. Reinstall the app from the App Store.
5. Check Network Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if the issue persists.

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