Issue when searching in Outlook web - Something went wrong

Question

Hi everyone,

I have a user who’s unable to search their inbox in Outlook web. The Outlook app works fine, but the search feature isn’t functioning in outlook web. I’ve already cleared the cache for the browser and attempted to log into the same account on a different device and browser, but no luck.

Does anyone have any suggestions?

Answer 1

Hi, @Aran Billen

Since this issue cannot be reproduced by policy, it may be due to a performance issue in the web version.

So, you can try the following steps to troubleshoot:

1. Open Outlook Web with a private or incognito window.
2. Browser extensions or add-ons can sometimes interfere with web applications. Try disabling or temporarily removing any browser extensions, and see if Outlook search starts working.
3. Do other users have the same problem?
4. Create a new profile.
5. Occasionally, Outlook Web may have temporary service issues that may be resolved on its own in the future.

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