How can I access SPF and DKIM records for my personal (not business/not admin) outlook.com custom domain email address?

Question

I was directed here after an attempt to ask this in Microsoft's Outlook support channels... Seems like this is my last line of hope.

In attempting to send a test email from my work email (r***@ryanlon****.com) to my personal email (br*****@gmail.com) or any other gmail email account this is the bounce back error.

[mx.google.com] gave this error: This mail has been blocked because the sender is unauthenticated. Gmail requires all senders to authenticate with either SPF or DKIM. Authentication results: DKIM = did not pass SPF [[ryanlongnecker.com]] with ip: [2a01:1*******3::807] = did not pass For instructions on setting up authentication, go to https://support.google.com/mail/answer/81126#authentication v14-20020a05620a440e00b007832f6fe70fsi1908971qkp.287 - gsmtp

In all of the online documentation I have found through google/microsoft/squarespace the only options to obtain my spf and dkim records to add to my squarespace dns are options that involve an admin (microsoft 365 business) account, which I do not have. My email is logged in through outlook.com and the customer service options through Microsoft are somewhere between confusing and awful.

I already know how to implement them on the dns portion of my squarespace domain as well.

I realize authentications either on google or microsoft have changed, but if I could get the necessary records or at least a decent customer service chat/call to navigate this seems like it should be far simpler than the maze I've attempted to navigate for the past 3 days. Please obiwankenobi you're my only hope.

Answer 1

Hi @Ryan Longnecker

Welcome to our forum!

Looks like the issue is more related to your outlook.com account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice. 

Thanks for your support and understanding!

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