Cosmos db account is failed with error-Failed to retrieve collection list. Please click Refresh to try again.

Vikas Chaturvedi 0 Reputation points
2024-11-07T18:21:15.1133333+00:00

I am trying to create Cosmos db account in UK West from past 2 days but it's getting failed with error:

Failed to retrieve collection list. Please click Refresh to try again.

Azure Cosmos DB
Azure Cosmos DB
An Azure NoSQL database service for app development.
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  1. Mahesh Kurva 1,065 Reputation points Microsoft Vendor
    2024-11-07T19:53:32.7+00:00

    Hi @Vikas Chaturvedi,

    Welcome to the Microsoft Q&A and thank you for posting your questions here.

    As I understand, you are facing an issue while trying to create a Cosmos DB account in the UK West region.

    Here are some steps you can try to resolve it:

    Check Region Availability: Sometimes, specific regions like UK West might be experiencing high demand or capacity constraints. You can try creating the Cosmos DB account in a different region to see if that resolves the issue.

    Refresh and Retry: As the error message suggests, try clicking the Refresh button to see if it resolves the issue. Sometimes, temporary glitches can cause such errors.

    Use Different Tools: If you’re using the Azure portal, you might want to try creating the Cosmos DB account using PowerShell, Azure CLI.

    For more information, please refer to these links:

    https://learn.microsoft.com/en-us/azure/cosmos-db/nosql/manage-with-powershell#getting-started

    https://learn.microsoft.com/en-us/azure/cosmos-db/nosql/manage-with-cli#azure-cosmos-dbaccounts

    Check Subscription Quotas: Ensure that your subscription has the necessary quotas and permissions to create a Cosmos DB account in the desired region. You might need to raise a support ticket to get your subscription whitelisted for the UK West region.

    For more information, please refer the document: https://learn.microsoft.com/en-us/azure/cosmos-db/nosql/create-support-request-quota-increase

    If the above steps do not resolve the issue, it might be best to create a support ticket. If you have a support plan, could you please file a support ticket for deeper investigation and do share the SR# with us? In case if you don't have a support plan, please let us know here.

    Hope this helps. Do let us know if you have any further queries.


    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.


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