Sign-in Failures in Microsoft Entra ID Using Entra Connect Sync

Question

I recently upgraded to the latest version of Entra Connect (2.4.21.0) on Windows Server 2022.

During this process, "Microsoft Entra Connect Sync upgrade" was executed, and I reached the "Connect to Microsoft Entra ID" screen.

When the account sign-in screen appears and I enter my user ID and password for authentication, it switches to "Keep your account secure" and "Update your browser" screens, preventing me from signing in.

I have already tried the following:

• Set Edge as the default browser
• Updated Edge to the latest version (130.0.2849.80)
• Uninstalled IE functionality
• "Based on this link, I added 'AzureADConnect.exe' and set the DWORD value to 11001, then re-ran Entra Connect."

https://support.microsoft.com/en-us/topic/error-this-web-browser-does-not-support-javascript-or-scripts-are-being-blocked-when-adding-a-google-workspace-account-b7cbc25e-5b2d-459a-97b8-c8b6adc7b2d4

When checking IE settings, although the IEToEdge BHO addon is enabled and I believe I have configured it to redirect to Edge even when opened in IE.

What other settings should I configure to make the sign-in successful?

Answer 1

Hello @Ryuta Motomori,

Thank you for posting your query on Microsoft Q&A.

This type of error often occurs when authenticating to Microsoft Entra Connect if the user account does not have a registered multi-factor authentication (MFA) method. If you're prompted to register a new MFA method from the Entra Connect prompt window, this is expected behavior, as adding a new MFA method directly from Entra Connect is not supported. To resolve this, I recommend first registering a new MFA method using the Edge browser. Once registered, you should be able to connect to Microsoft Entra Connect without issues. You can register your MFA method at aka.ms/mfasetup.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Thanks,
Raja Pothuraju.