Missing User Profile After Joining Microsoft Entra ID

Question

I joined my device to Microsoft Entra ID (Azure Active Directory) and logged in using my Azure credentials. However, a user profile has not been created in my user folder.

Answer 1

Hello @Scott Ericson,

Thank you for posting your query on Microsoft Q&A.

Understood that you were joined AAD, but profile was not created. Here are a few steps you can take to troubleshoot and resolve this:

1. Ensure that the User Profile Service is running on your device. Sometimes, the service might not start automatically, which can prevent the creation of a user profile.
2. Double-check that your device is properly joined to Azure AD. You can do this by going to Settings > Accounts > Access work or school and ensuring your account is listed there.
3. Ensure that there are no policies in place that might be preventing the creation of new user profiles. This can include Group Policies or Intune policies that restrict profile creation.
4. If the automatic process fails, you might need to manually create the user profile. This involves creating a new folder in the C:\Users directory and copying the default profile settings.
5. Rejoin Device to Azure AD: As a last resort, you can try removing the device from Azure AD and then rejoining it. This can sometimes resolve issues with profile creation.

Please check the Event Viewer for any errors related to user profile creation. Look under Windows Logs > Application and Windows Logs > System for any relevant error messages. If you find any specific errors, feel free to share them so we can help with a more possible solution.

 

I hope this information is helpful. Please feel free to reach out if you have any further questions. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".