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Restore MS Authenticator

SteW-0815 15 Reputation points
2024-11-08T21:20:00.5833333+00:00

Hello,

I have a new phone and had to restore the Autheticator.

Now almost all accounts require "action" >>>"Scan the QR code provided by your organization to complete the recovery of this account"

Where can I find these QR codes? I have several accounts and most of them have this message.

Best regards

Microsoft Security Microsoft Authenticator
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  1. Abiola Akinbade 29,405 Reputation points Volunteer Moderator
    2024-11-09T21:43:29.1833333+00:00

    You can't if you did not save them.

    The way to resolve this is to request for Product Support to reset MFA for the affected users. Contact Product Support with the email address for the affected user.

    If you have other social accounts or non-microfosoft accounts you need to contact their support for those accounts

    https://azure.microsoft.com/en-us/support/create-ticket

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

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