Unable to Upgrade free subscription to pay as you go. Not eligible for an upgrade Please help

Question

I signed for a free account two weeks ago and I received an email this morning to upgrade to pay as you go and also my account is disabled because I've used up the $200 credit on my account

when I tried to upgrade the free subscription to pay as you go subscription it says I am not eligible for an upgrade and ask me to contact support, I cant find any support please help.

Answer 1

Hi @Chas Shelton ,

the best option is to open a support request with Azure Support:

Create an Azure support request

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

Source: Azure Support plans

After clicking on Return to support request you have to provide additional information and you should be able to submit the support request.

---

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

Thanks for your response, I Dont seem to find it on my account. Are there any other alternatives.