AADSTS50020

Question

AADSTS50020

acmlee 0

User account '[Mod Removed - PII]' from identity provider 'https://sts.windows.net/[Mod Removed]/' does not exist in tenant 'Premium Software Service' and cannot access the application 'd3590ed6-52b3-4102-aeff-aad2292ab01c'(Microsoft Office) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Nathan Roberts (SN) 10,076 Reputation points Volunteer Moderator

2024-11-09T16:43:12.5966667+00:00

Hey there, acmlee

I have removed your email address and the identification part of the tenant from the post as this wasn't needed in your post.

Please be careful what information you share on this community.

Thanks,
Nathan

2 answers

Your answer

Nathan Roberts (SN) 10,076 Reputation points Volunteer Moderator

2024-11-09T16:43:12.5966667+00:00

Hey there, acmlee

I have removed your email address and the identification part of the tenant from the post as this wasn't needed in your post.

Please be careful what information you share on this community.

Thanks,
Nathan

Answer 1

Abiola Akinbade 30,480 Volunteer Moderator

This issue might be caused by cached identities from the previous tenant. It most commonly occurs during a tenant-to-tenant migration. To resolve this issue, remove the cached Microsoft Office account identities.

See: https://learn.microsoft.com/en-us/sharepoint/troubleshoot/sync/sign-into-onedrive-sync-app-error?source=recommendations

If that does not resolve, Alternatively follow the steps here:

https://learn.microsoft.com/en-us/troubleshoot/entra/entra-id/app-integration/error-code-AADSTS50020-user-account-identity-provider-does-not-exist

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Goutam Pratti 6,210 Reputation points Microsoft External Staff Moderator

2024-11-12T05:07:16.1333333+00:00

Hello acmlee,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Goutam Pratti 6,210 Reputation points Microsoft External Staff Moderator

2024-11-14T05:59:43.2933333+00:00

Hello acmlee,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 2

Nathan Roberts (SN) 10,076 Volunteer Moderator

Hey there, acmlee

The error message you have posted means the account you are using to sign into the tenant is not listed on the tenant. This results in the error above.

Please can you sign out of your account and make sure you are signing into the right account. If you keep getting this error message, you will need to reach out to the administrator and ask them if they are able to add your account to their tenant via the ADD.

Hope this helps,
Nathan

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