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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 66%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
User account '[Mod Removed - PII]' from identity provider 'https://sts.windows.net/[Mod Removed]/' does not exist in tenant 'Premium Software Service' and cannot access the application 'd3590ed6-52b3-4102-aeff-aad2292ab01c'(Microsoft Office) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Hey there, acmlee
I have removed your email address and the identification part of the tenant from the post as this wasn't needed in your post.
Please be careful what information you share on this community.
Thanks,
Nathan
Hey there, acmlee
The error message you have posted means the account you are using to sign into the tenant is not listed on the tenant. This results in the error above.
Please can you sign out of your account and make sure you are signing into the right account. If you keep getting this error message, you will need to reach out to the administrator and ask them if they are able to add your account to their tenant via the ADD.
Hope this helps,
Nathan
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
This issue might be caused by cached identities from the previous tenant. It most commonly occurs during a tenant-to-tenant migration. To resolve this issue, remove the cached Microsoft Office account identities.
If that does not resolve, Alternatively follow the steps here:
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 30%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Hello acmlee,
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Hello acmlee,
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.