Can't login azure portal, showing message(That verification method isn't working right now. Please try another method.)

Question

Hello Microsoft Community,

I am currently facing an issue when trying to log in to the Azure portal. After entering my credentials, I am presented with the following error message:

"That verification method isn't working right now. Please try another method."

This issue occurs during the multi-factor authentication (MFA) process, where the verification method (such as SMS, authentication app, or another method) seems to be failing. I am unable to proceed with logging in and the portal prompts me to try a different verification method.

I have tried the following troubleshooting steps without success:

• Attempting to use a different verification method.
• Clearing my browser cache and cookies.
• Trying a different browser.
• Rebooting my device.

Answer 1

Hi Imran,

I'm no expert, but does it provide any other information in the sign-in logs? If you're getting to this point it indicates the primary auth method has been successful, but you are failing on the secondary auth method (MFA) which would usually be logged in the sign-in logs - it may point you in the right direction there - could it be something blocked be CA potentially?

I have found the following link that may be of use, but I see you have already attempted some remediation steps:

https://answers.microsoft.com/en-us/windows/forum/all/how-to-fix-the-that-verification-method-isnt/8f6729eb-fd72-4865-9e19-dcffb7b22152