"sorry we're not so sure what happened please try again 0x8ee1ae98"

Question

when playing steam game like dota and gta v my pc is buggy i can't play video in facebook also in tiktok watching some vid or instagram story Sorry, we're having trouble playing this video. that the description but also when i try to play my record video in pc , can't play video sorry we're not so sure what happened please try again 0x8ee1ae98 and the other error is please try again. if the problem continues, visit https://support.microsft.com to check for guidance. 0x8ee1ae98

Answer 1

Answer 2

Hello

Thank you for posting in Q&A forum.

in this situation, we should know if all the video from all the app or browser can't play or just some of it. it will help us to focus on it

if only Browsers, here is some step we can do.

1. Clear Cache and Cookies:

• Open your browser settings.

• Find the option to clear browsing data.

• Select cookies and cache, then clear them.

2. Disable Extensions:

• Sometimes browser extensions can interfere with video playback.

• Disable all extensions and try playing the video again.

3. Update Browser:

• Ensure your browser is up to date. Update to the latest version if needed.

4. Use Hardware Acceleration:

• Toggle the hardware acceleration setting in your browser settings (try enabling or disabling it).

Media Players (Windows Media Player, VLC, etc.)

1. Update Media Player:

• Ensure the media player is updated to the latest version.

2. Reinstall Media Player:

• Uninstall the media player and then reinstall it.

3. Check Codecs:

• Some media players require specific codecs. Ensure you have the necessary codecs installed. VLC Media Player, for example, includes most codecs by default.

if we can't run all this kind of video then we can start System-Wide Troubleshooting

1. Update Graphics Drivers:

• Ensure your graphics drivers are up to date. Visit the manufacturer’s website (NVIDIA, AMD, Intel) to download and install the latest drivers.

2. Run System File Checker (SFC):

• Open Command Prompt as an administrator.

sfc /scannow

• This will check for and repair corrupted system files.

3. Run DISM:

• In the same Command Prompt, type:

DISM.exe /Online /Cleanup-image /Restorehealth

• This fixes any system image issues.

Best regards

Yanhong

=====================================

If the answer is helpful, please click "Accept answer" and upvote it

Answer 3

there's no problem if i don't play steam games but when i start to play steam game i'm having problem like that and all of my clips is lagging so bad like 2 to 3 fps (medal ,obs) i've resetted pc 3 times still the same but when i don't play steam games not having problem at all