Hello,
Select the file in File Explorer.
Hold down the Shift key, right-click the file, and choose “Copy as path”. You can then paste this path into a text editor to view the full location.
Meanwhile, type "winver" in search bar to check your system OS build. if the system has been update to the latest version.
Check for update, if any update could be found, installing it firstly to check if the issue still insists.
Best Regards,
Hania Lian
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