Font Changes Issue in Outlook 2019 Emails (HTML Format)

Question

Font Changes Issue in Outlook 2019 Emails (HTML Format)

Kevin 20

Dear Microsoft Support,

I am experiencing an issue in Outlook 2019 where the fonts in my emails change unexpectedly after being sent.

I have configured my font settings under File > Options > Mail > Signatures and Stationery and selected the fonts for both "New Mail Messages" and "Replies or Forwards." I always verify the fonts before sending emails, ensuring they are set to Calibri and Microsoft JhengHei. However, after sending, the fonts often change to Times New Roman and PMingLiU, both in the Sent Items folder and in test emails I send to myself.

This issue occurs sporadically, not every time, and only when using HTML format, which I am required to use for work. Switching to plain text is not an option, and due to company policies, reinstalling Outlook is not feasible.

Could you please provide other potential solutions to fix this issue? Your assistance would be greatly appreciated.

Thank you.

Best regards,

Kevin Wu

Email: ******@gmail.com

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Answer 1

SokiGuo-MSFT 31,541 Microsoft External Staff

Hi @Kevin

Welcome to our forum!

Please note that this is a public forum and for your privacy and security, I have covered your email address. Thank you for your understanding!

It sounds frustrating to have your fonts change unexpectedly in Outlook 2019. Here are a few steps you can try to resolve this issue:

Check if the problem message is also occurring on the browser client to narrow down the problem.

Repair Office: If the issue continues, you might need to repair your Office installation. Go to Control Panel > Programs and Features, select Microsoft Office, and click Change. Choose Quick Repair first, and if that doesn't work, try Online Repair.

Disable Add-ins: Sometimes, add-ins can interfere with font settings. Try disabling any add-ins you have installed by going to File > Options > Add-ins. Select COM Add-ins and click Go. Uncheck all add-ins and restart Outlook to see if the issue persists.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Kevin 20 Reputation points

2024-11-14T08:44:20.39+00:00

Dear SokiGuo,

Thank you for your assistance with my previous inquiry. I have followed your recommendations and performed the Online Repair. So far, the issue with fonts changing unexpectedly has not reappeared, but I will need to continue testing for a while to confirm if this has fully resolved the problem.

In addition, I have a few follow-up questions:

Image Quality Issue: I am experiencing a problem where images embedded directly in the email body (not as attachments) become blurrier each time the email is sent or forwarded. This quality degradation is noticeable and impacts the recipients' viewing experience. Is there a way to preserve the original image quality when embedding images directly into emails?

Font Consistency Issue: I have already configured the fonts under File > Options > Mail > Stationery and Fonts for "New Mail Messages," "Replies or Forwards," and "Composing and Reading Plain Text Messages." Specifically, I have set the Chinese font to Microsoft JhengHei and the English font to Calibri. However, whenever I add or paste text into the email, the Chinese font changes to PMingLiU (新細明體) and the English font changes to Times New Roman, requiring me to adjust the fonts again. Is there a way to fix this so that my selected fonts remain consistent without needing to reset them each time?

Your assistance with these issues would be greatly appreciated.

Thank you once again for your support.

Best regards,

Kevin Wu
SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff

2024-11-15T06:04:12.5466667+00:00
Hi @Kevin

Glad your problem has been solved. Feel free to reply if you have any questions.

Please kindly note that Microsoft Q&A forum recommends asking one question per thread so we can better focus on one question. It would also make searching answers easier for other community members. Thank you for your understanding and support!

For the problem of compressing the quality of pictures, here are some insights and potential solutions:

Do not compress images: In Outlook for Microsoft 365 (Version 2007 or later), you can prevent image compression by enabling the option "Do not compress images in file" under File > Options > Mail > Editor Options > Advanced

Use higher resolution images: Re-render your images at 220 PPI (pixels per inch) to reduce noticeable quality loss.

Use 32-bit images: If you copy/paste a .png image with 32-bit depth, the quality will not deteriorate as much when the email is replied to or forwarded.

For fonts, when you paste a font, the formatting is also copied by default. Based on my tests, the font changes to your message format when you choose to paste as plain text. However, other formats will be lost, so it is recommended that you change them manually.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff

2024-11-19T01:16:31.26+00:00

Hi @Kevin

Did you need any more help with this question? If not, could you please mark "Accept Answer" on the appropriate answer so other users can reference it? And, if you have any further questions do let us know.
Kevin 20 Reputation points

2024-11-26T05:18:19.88+00:00

Dear SokiGuo,

I understand, and I’ll make sure to open a new thread for any other questions I may have.

I’ve spent some time testing the steps provided to resolve the font issue I’ve been experiencing. After trying the third step (online repair), I noticed a significant improvement, but the font still occasionally shifts unpredictably.

As for the fourth step—disable add-ins—this setting is company-mandated, so I’m unable to make changes there.

Would you happen to have any other suggestions for addressing this issue? I appreciate your help!
SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff

2024-11-28T09:15:31.9333333+00:00

Hi @Kevin

Thanks for your reply!

In general, you can also create a new Outlook profile.

https://support.microsoft.com/en-us/office/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff

2024-12-03T05:33:48.8033333+00:00

Hi @Kevin

I am checking the status of this case. Please let us know if you would like further assistance.

Meanwhile, if the reply is helpful to you, please try to mark it as an answer, it will help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!

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Font Changes Issue in Outlook 2019 Emails (HTML Format)

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