I deployed an AVD environment on the subscription; however, I am unable to see the AVD workspace in the web client or the remote desktop application. In contrast, when I deployed a similar AVD setup in a different tenant’s subscription, the AVD workspace appeared as expected on both the web client and remote desktop.

Issue with AVD workspace visibility

Accepted answer

Srinud 3,070 Microsoft Vendor

Hi Nikhil Kumar Soni,
Thank you for reaching out to us on the Microsoft Q&A forum.
To resolve the issue with the AVD workspace not being visible in the web client or remote desktop app, confirm the following:

While you have Contributor, User Access Administrator, Virtual Machine Administrator Login, and Virtual Machine User Login roles, you may need the Desktop Virtualization Reader or Virtualization Admin role to view AVD resources.

Make sure that AVD workspace is properly registered, and users are assigned to the appropriate application group (Desktop or RemoteApp) in Entra ID (Azure AD). Check that there are no conditional access policies blocking access.

In the Remote Desktop client, try refreshing the feed or logging out and back in, as client caching issues can sometimes hide workspaces.

Please find the below document for your reference:

Identity and access management for Azure Virtual Desktop - Cloud Adoption Framework | Microsoft Learn

Built-in Azure RBAC roles Azure Virtual Desktop | Microsoft Learn

If the information is helpful, please consider by clicking the "Upvote and Accept answer" on the post.

Srinud 3,070 Reputation points Microsoft Vendor

2024-11-18T12:24:08.85+00:00

Hi Nikhil Kumar Soni,
I just wanted to check if you had a chance to review answer. If you found it helpful, could you kindly click the “Accept Answer and upvote” on my post. This will help increase its visibility of this question for other members of the Microsoft Q&A community. Thank you.

Nikhil Kumar Soni 20

Contributor	Grants full access to manage all resources, but does not allow you to assign roles in Azure RBAC, manage assignments in Azure Blueprints, or share image galleries.	This resource	--	None
Contributor	Grants full access to manage all resources, but does not allow you to assign roles in Azure RBAC, manage assignments in Azure Blueprints, or share image galleries.	This resource	--	None
Desktop Virtualization Contributor	Contributor of Desktop Virtualization.	This resource	--	None
Desktop Virtualization Reader	Reader of Desktop Virtualization.	This resource	--	None
User Access Administrator	Lets you manage user access to Azure resources.	This resource	--	View/Edit

I have these IAM roles, and I am still facing same issue.

Srinud 3,070 Reputation points Microsoft Vendor

2024-11-21T13:12:29.2366667+00:00

Hi Nikhil Kumar Soni,
Thank you for your patience.
Since you have the required IAM roles and are still facing the issue, here are a few additional troubleshooting steps to consider:
Ensure that the user experiencing the issue is correctly assigned to the appropriate Application Group in Azure AD (Entra ID). The workspace will only be visible to users assigned to the correct Desktop or RemoteApp application group.

Check that the AVD workspace is properly registered and published in the Azure portal. If the workspace is not properly registered or there are configuration issues, and it may not appear in the web or remote desktop client.

Make sure there are no network restrictions or firewall rules (e.g., NSGs, VPN settings) blocking access to the AVD workspace. Verify that there are no Conditional Access policies that might be restricting access to the AVD workspace.

Please find the below documents for more information:
https://learn.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-set-up-overview
https://learn.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-client-web

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Issue with AVD workspace visibility

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