Hi @JeffYang-MSFT . Thanks for your advice. I haven't had chance to test it out yet. What I did try was to exclude outgoing mail from the anti-spam feature of my McAfee protection, and I haven't had the problem since, but I haven't had so much email traffic over the Xmas break. However, I don't like to leave it unprotected so have just turned it back on and will wait and see if I get the funny symbols. Will send a test message every hour or so and see what happens. It often occurs around the same time each day. If it doesn't come back, great. If it does come back, I will follow your instructions and let you know if it's successful. Many thanks for the help.
Outlook:Text disappears or is changed to symbols upon sending
I compose the email, but when I send it the text disappears completely, or changes to symbols eg. 톐䔮Ǌ It doesn't happen every time and I can't find a pattern. Have reinstalled Office 365 but it made no difference. Any ideas? I'm not techie, so answers in plain English please! TIA,
Sign in to comment
Sort by: Most helpful
Hi@JeffYang-MSFT . I have experienced a garbled email today for the first time after restoring McAfee. I have tried to follow your instructions, but Windows cannot find 'outlook/safe' and File location: C:\Users\Users\AppData\Roaming\Microsoft\Templates doesn't exist so I did not know how to access Normalemail.dotm
Any further help would be welcome. Otherwise I'll just have to turn off McAfee again, which isn't ideal.
Thanks in advance.
Thanks for your reply.
About the Outlook safe mode and Normalemail.dotm file, you might could get more details about them from the articles below:
Open Outlook in safe mode
Location of NormalEmail.dotm(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
By the way, considering that your antivirus software indeed can affect the issue, are there any specific settings about Outlook in your McAfee? It is suggested for you to check your antivirus software settings and see if we could get more useful information.