Forgotten PIN to sign in laptop, no « forgot your password » option

Question

Hi,

I completely forgot the PIN pf my computer and it’s my administrator account. It doesn’t show any “forgot your PIN” option and I tried every PIN I could think of. I also looked through my microsoft account on my phone and another computer but I couldn’t find any way to change it there. I wish I could contact Microsoft but they don’t seem to share any email or free phone number.

Answer 1

Hello,Here are the steps you can try:

1. Restart your computer:
   • At the login screen, press the Shift key several times and click on the Power icon, then select Restart. This will launch the advanced startup options.
2. Enter Safe Mode:
   • After the computer has restarted, select Troubleshooting > Advanced Options > Startup Settings > Restart. Press F4 on the Startup Settings screen.
   • On the Boot Settings screen, press F4 or F6 to enter Safe Mode.
3. Log on using the administrator account:
   • In Safe Mode, try to log in using the administrator account. If you are successful, you can reset your PIN.
4. Reset PIN:
   • Open Settings > Accounts > Login Options.
   • Select PIN > Delete > Add.
   • Follow the instructions to set a new PIN.

Best Regards,

Hania Lian

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