Urgent: Missing OpenAI API Credits

Ayoola Emmanuel 0

Dear Microsoft Support Team,

I hope this message finds you well.

I am writing to express my concern regarding the OpenAI API credits that I have not yet received. Despite completing the necessary steps to claim the $5000 credits, they have not been reflected in my account.

I applied for them on the 21st of September and this is the 15th of November.

Could you please look into this issue and update me on the status of my credits? I am eager to begin utilizing the API, and this delay is hindering my ability to proceed with my projects.

My organisation id is org-Dz6zxrCybtK4h4Um8GPExMzv

I appreciate your prompt attention to this matter and look forward to your swift response.

Thank you for your assistance.

Best regards,

Ayoola Atitebi

ayoolatitebi@gmail.com

santoshkc 10,475 Reputation points Microsoft Vendor

2024-11-18T14:35:18.6733333+00:00

Hi @Ayoola Emmanuel,

Following up to see if the below answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. Thank you.
santoshkc 10,475 Reputation points Microsoft Vendor

2024-11-19T10:02:16.5833333+00:00

Hi @Ayoola Emmanuel,

If you already raised a support ticket, could you please share the support ticket number with us? This will allow us to check internally and assist you in resolving the issue. Or you can raise a new Support ticked through this link: Azure Support ticket. This Azure Support team will handle inquiries related to your credit issue promptly.

I hope you understand. Thank you.

Could you please take a moment to retake the survey on the below response? Your feedback is greatly appreciated.
brtrach-MSFT 16,676 Reputation points Microsoft Employee

2024-11-21T16:48:21.8233333+00:00

@Ayoola Emmanuel I am one of the delivery leads and wanted to reach out to you regarding the low survey we received on this thread.

The below answer is correct in that OpenAI is managing all of the OpenAI credits so you will need to work with them for support. We went to the director of the Startups program to see if there is anything we can assist with but unfortunately, we do not have the necessary tools or empowerment to assist on this matter.

Since these matters are outside our ability, we would greatly appreciate it if you could provide a new survey rating or accept the below answer. These surveys are about the experience the support engineer provided you. In this scenario, the engineer replied to you in less than 3 hours and provided an accurate answer with next steps.

Thank you for your consideration. Please let me know if there is anything else I can assist you with.
Ayoola Emmanuel 0 Reputation points

2024-11-21T16:53:12.9433333+00:00

I have sent countless emails to both Microsoft and openAI. I can't seem to understand why everyone I speak with keeps passing me to another person who also "can't be of help". 🤦
Ayoola Emmanuel 0 Reputation points

2024-11-21T16:54:27.61+00:00

It's even more painful because I have friend who got his credits on the 25th of October 55 days after he applied. Meanwhile, here I am exactly 2 months now without any positive feedback

4 answers

santoshkc 10,475 Reputation points Microsoft Vendor

2024-11-15T10:54:43.81+00:00

Hi @Ayoola Emmanuel,

Thank you for reaching out and sharing your concern regarding the OpenAI API credits. To resolve this issue, we recommend contacting the dedicated team at microsoftstartups@openai.com. They are equipped to handle inquiries related to OpenAI benefits and can assist you in resolving the credit issue promptly.

Please note that we cannot request additional details here, as this may involve your confidential information. We appreciate your understanding and encourage you to contact the mentioned team for further assistance.

If you have any other technical issue about Azure OpenAI Service, please feel free to open new threads.

Please accept the answer if you feel helpful to support the community.
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Sathya Pillay 0 Reputation points

2024-11-18T11:31:17.12+00:00

I am having the same issue with my Azure credits. Please can you assist.

brtrach-MSFT 16,676 Reputation points Microsoft Employee

2024-11-21T16:49:57.88+00:00

@Sathya Pillay Please start your own thread if you are having issues with Azure startup credits. Be sure to use the Azure Startups tag so the appropriate team is notified.

If this is about OpenAI credits, then please contact the email address that was provided in the answer.
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Ayoola Emmanuel 0 Reputation points

2024-11-27T07:25:56.63+00:00

Why didn't you just tell me this.... You all just wasted my time

This is disappointing 🤦💔
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Ayoola Emmanuel 0 Reputation points

2024-11-27T07:27:47+00:00

I knew something was wrong when Microsoft kept saying I should contact OpenAI and OpenAI said I should contact Microsoft again. I was wondering how these two companies had no form of organisation as to how they'd regard complaints.
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Ayoola Emmanuel 0 Reputation points

2024-11-27T07:28:14.51+00:00

They should at least be kind enough to give those that applied before the benefit ended.

It’s not fair to us. At all!

If we’d known we wouldn’t have applied for them, but they left the site up to deceive more people and have them apply for nonexistent credits 🤦💔
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Urgent: Missing OpenAI API Credits

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