Failed to refresh model deployments

Question

I am getting an error in Azur OpenAI with "Failed to refresh model deployments". If I click on Manage deployments. I see my deploymen of gpt-4o in the state of succeeded with model version 2024-08-06. I am unsure if I messed up a step or if there is something I am susponse to be doing to get this to work. I have read the docs and watched guided videos and in all of them, None of them had this error.

Answer 1

@Joshua Schamp As discussed in the private message, this issue requires a detailed and closer troubleshooting and after initial investigation on this issue, I have helped enable a one-time, courtesy free support flag on your subscription 4e1aXXXX-XXXX-XXXX-XXXX-XXXXeebc33be for a quick and immediate assistance. 

Please create a service request to formally track this issue. This helps us track widespread impact in the event other customers are experiencing similar issues.

 

Details on how to raise a service request below: 

 

•            Go to the Health Advisory section within the Azure Portal: https://aka.ms/healthadvisories.

•            Select the Issue Name "You have been enabled for one-time Free Technical Support"

•            Details will populate below in the Summary Tab within the reading pane and you can click on the link "Create a Support Request" to the right of the message

Once you have a resolution on this, please post it in this thread so that other community members also can get benefitted from this.

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Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Answer 2

Hi ,

Thanks for reaching out to Microsoft Q&A.

Experiencing the "Failed to refresh model deployments" error in Azure OpenAI can be due to several factors.

Here's a structured approach to troubleshoot and try resolving the issue:

Verify Deployment Status:

• Navigate to the Azure OpenAI Studio and check the status of your GPT-4 deployment. Ensure it is marked as 'Succeeded' and is active.

1. Check Model Version Compatibility:
   • Confirm that the model version (ex: 2024-08-06) is compatible with your deployment. Azure periodically updates model versions, and certain versions may be deprecated. Refer to the Azure OpenAI Service model versions documentation for details.
   Review Role-Based Access Control (RBAC):
   • Ensure you have the necessary permissions to manage deployments. The 'Cognitive Services OpenAI Contributor' role is typically required. Assign this role via the Azure Portal:

     - Go to your Azure OpenAI resource.
     
           - Select 'Access control (IAM)'.
     
                 - Click on 'Add role assignment'.
     
                       - Choose 'Cognitive Services OpenAI Contributor' and assign it to your user account.
     
                          - After assigning the role, wait for about 10-15 minutes, then refresh the page and attempt the deployment again. [Microsoft Learn](https://learn.microsoft.com/en-us/answers/questions/2076510/failed-to-get-azure-openai-deployments)
     
                          **Monitor Quota and Resource Limits:**
     
                             - Check if your subscription has sufficient quota for the deployment. Insufficient quota can lead to deployment failures. You can manage and request quota increases through the Azure Portal. [Microsoft Learn](https://learn.microsoft.com/en-us/answers/questions/1339528/cant-deploy-azure-open-ai-models-due-no-quota-is-a)
     
                             **Inspect for Regional Capacity Constraints:**
     
                                - Some regions may experience temporary capacity issues, affecting deployments. If possible, try deploying the model in a different region that supports the desired model. Refer to the [Azure OpenAI Service regional availability](https://learn.microsoft.com/en-us/azure/ai-services/openai/concepts/models#model-summary-table-and-region-availability) for guidance. [Microsoft Learn](https://learn.microsoft.com/en-us/answers/questions/1240106/failed-status-custom-model-deployment)
     

Clear Browser Cache and Refresh:

• Sometimes, browser-related issues can cause errors. Clear your browser's cache and cookies, then refresh the Azure OpenAI Studio page.

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