How to setup Microsoft teams room resource accounts for companys that host their email with google?

Question

How to setup Microsoft teams room resource accounts for companys that host their email with google?

I have client who email is hosted with google who would like to roll out Microsoft Teams Room Devices.

• We can create onmicrosoft.com for user account then allocated teams basic licenses to the this user.
• We can then login into the Teams device with that email and undertake calls/sharing etc. 1st Issue when we allocate Teams Room Pro licenses we can seem to get the account ot now log in

2nd Issue - Is there a way to create resource accounts using our clients domain emails rather than onmicrosoft.com

This article provides good breakdown on the linking up user microsoft and google user accounts.

https://learn.microsoft.com/en-us/microsoft-365/education/deploy/enabling-teams-for-education-for-google-users

Answer 1

@Neil Steffensen

Setting up Microsoft Teams Room (MTR) resource accounts for a company that hosts its email with Google can indeed present some challenges. Here’s a step-by-step guide that should help address your issues:

Step 1: Set Up Microsoft 365 Environment

1. Admin Center Setup:

• Ensure that you have administrative access to the Microsoft 365 Admin Center.
• If you don't already have one, set up a Microsoft 365 environment. Even though your primary emails are hosted with Google, you will need the Microsoft 365 environment for managing Teams and related subscriptions.

Step 2: Configure Hybrid Environment (Optional)

• You might consider setting up a hybrid environment that allows coexistence between Google Workspace and Microsoft 365. This is particularly useful if you want to use your primary domain for resource accounts.

Step 3: Create User Accounts

1. OnMicrosoft Domain Accounts:

• As you mentioned, you can create user accounts using the onmicrosoft.com domain. These accounts can be used to log into the Teams devices.

2. Custom Domain Accounts:

• To use your client's primary domain for Teams accounts, you need to verify the domain in Microsoft 365. This involves adding DNS records provided by Microsoft to your DNS host.

Step 4: Verify Custom Domain

1. Verify Your Domain:

• Go to the Microsoft 365 Admin Center.
• Navigate to Settings > Domains.
• Add your client’s domain and follow the instructions to verify ownership via DNS records.

2. Create Resource Accounts with Verified Domain:

• Once the domain is verified, you can create resource accounts (like room accounts) using the verified domain.

Step 5: Assign Licenses

1. Assign Teams Room Pro Licenses:

• Go to the Microsoft 365 Admin Center.
• Navigate to Users > Active Users.
• Select the user or resource account and click on "Licenses and Apps."
• Assign the Teams Room Pro license to the account.

Step 6: Configure Microsoft Teams Rooms

1. Log Into Teams Devices:

• Use the accounts you've created (either onmicrosoft.com or your verified domain accounts) to log into the Teams Room Devices.
• Ensure that the account has the correct license assigned.

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