Graph API not returning external users information from team meeting

Question

Graph API not returning external users information from team meeting

Sushma Sharma 0

Hello All,

I am facing a issue.

when the agents on call with external users in team, microsoft graph API is able to fetch data for external user. but as soon as external user hung up the call, the graph API is not able to retrieve this external user information and chat is determining as internal chat with no presence of external party.

https://graph.microsoft.com/v1.0/chats/chatid/members

Sayali-MSFT 3,991 Reputation points Microsoft External Staff Moderator

2024-11-19T06:44:30.9833333+00:00
Hello @Sushma Sharma,
Thank you for your inquiry about your Teams app development issue!

To assist you better, could you please provide the following details?

Reproduction Steps: Please share the steps you took to encounter the issue.

Documentation Links: Any specific documentation you followed that relates to your problem.

Code Snippets: Relevant code snippets that illustrate the issue.

This information will help us better understand the situation and provide a more accurate response.
Sushma Sharma 0 Reputation points

2024-11-19T07:33:06.7233333+00:00

Hello Sayali,

Thanks for the response.

so, here is the scenario which is creating problem.

Agent and customer (external user) is on teams' call.

Now if they communicate via teams chat, in this time we are getting this participant in

https://graph.microsoft.com/v1.0/chats/chatid/members API but

as soon as customer hang up the call and agent write some message like summary of the call using teams chat then we are only getting agent name in mentioned API, not customer name.

https://graph.microsoft.com/v1.0/chats/chatid/members

Basically we need participants list those were present on the call.

if this API does not support this, kindly provide any alternative way to achieve this.

as this is very critical for our one of the customers.

we appreciate your help in this case.

Kindly suggest as soon as possible.
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2024-11-19T07:47:57.66+00:00

Hi @Sushma Sharma

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. Since your issue is more related to Teams API development, so I will also add Teams development tag to your thread. Thanks for your understanding!
Sushma Sharma 0 Reputation points

2024-11-19T08:04:42.4366667+00:00

Hello Team,

Thanks for the response.

Please provide response as soon as possible as this is critical for us.

Thanks,

Sushma
Sayali-MSFT 3,991 Reputation points Microsoft External Staff Moderator

2024-11-19T12:43:35.6166667+00:00

Hello @Sushma Sharma,
We are checking this with internal team. We will let you know once we have any update.

However, If you have any business-critical issue which need immediate attention, please raise a support request here: [https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide&tabs=online](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fadmin%2Fget-help-support%3Fview%3Do365-worldwide%26tabs%3Donline&data=05%7C02%7Cv-sadange%40microsoft.com%7Cdcbc35b7e3e14060d09c08dcf3330843%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638652647769790629%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=dF6wbVZ%2Fez7mVH1pI2pxWZ5HjHkvcFCfpDKSQqEBLL8%3D&reserved=0"Original URL: https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide&tabs=online. Click or tap if you trust this link.")

2 answers

Your answer

Sayali-MSFT 3,991 Reputation points Microsoft External Staff Moderator

2024-11-19T06:44:30.9833333+00:00

Hello @Sushma Sharma,
Thank you for your inquiry about your Teams app development issue!

To assist you better, could you please provide the following details?

Reproduction Steps: Please share the steps you took to encounter the issue.

Documentation Links: Any specific documentation you followed that relates to your problem.

Code Snippets: Relevant code snippets that illustrate the issue.

This information will help us better understand the situation and provide a more accurate response.
Sushma Sharma 0 Reputation points

2024-11-19T07:33:06.7233333+00:00

Hello Sayali,

Thanks for the response.

so, here is the scenario which is creating problem.

Agent and customer (external user) is on teams' call.

Now if they communicate via teams chat, in this time we are getting this participant in

https://graph.microsoft.com/v1.0/chats/chatid/members API but

as soon as customer hang up the call and agent write some message like summary of the call using teams chat then we are only getting agent name in mentioned API, not customer name.

https://graph.microsoft.com/v1.0/chats/chatid/members

Basically we need participants list those were present on the call.

if this API does not support this, kindly provide any alternative way to achieve this.

as this is very critical for our one of the customers.

we appreciate your help in this case.

Kindly suggest as soon as possible.
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2024-11-19T07:47:57.66+00:00

Hi @Sushma Sharma

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. Since your issue is more related to Teams API development, so I will also add Teams development tag to your thread. Thanks for your understanding!
Sushma Sharma 0 Reputation points

2024-11-19T08:04:42.4366667+00:00

Hello Team,

Thanks for the response.

Please provide response as soon as possible as this is critical for us.

Thanks,

Sushma
Sayali-MSFT 3,991 Reputation points Microsoft External Staff Moderator

2024-11-19T12:43:35.6166667+00:00

Hello @Sushma Sharma,
We are checking this with internal team. We will let you know once we have any update.

However, If you have any business-critical issue which need immediate attention, please raise a support request here: [https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide&tabs=online](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fadmin%2Fget-help-support%3Fview%3Do365-worldwide%26tabs%3Donline&data=05%7C02%7Cv-sadange%40microsoft.com%7Cdcbc35b7e3e14060d09c08dcf3330843%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638652647769790629%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=dF6wbVZ%2Fez7mVH1pI2pxWZ5HjHkvcFCfpDKSQqEBLL8%3D&reserved=0"Original URL: https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide&tabs=online. Click or tap if you trust this link.")

Answer 1

Sushma Sharma 0

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Answer 2

Sayali-MSFT 3,991 Microsoft External Staff Moderator

Hello @Sushma Sharma
This behavior is by design. The /members endpoint returns the current state, so members who have left are removed from the roster and will not appear in the API response.

However, you can use Change Notifications, which will likely provide information about both joining and leaving events.
Sample Link-https://github.com/OfficeDev/Microsoft-Teams-Samples/tree/main/samples/graph-change-notification/csharp

Sushma Sharma 0 Reputation points

2024-11-20T13:29:08.8866667+00:00

Hello Sayali,

Thanks for all your help.

can we have something using chat API as this notification service will be very difficult to integrate with our solution and will take time also.

Kindly suggest any other way how we can get original participants of the meeting from chat id.

Thanks,

Sushma
Sushma Sharma 0 Reputation points

2024-11-22T08:27:32.2733333+00:00

@Sayali-MSFT ,Please help me resolve this issue.

Thanks,

Sushma
Sayali-MSFT 3,991 Reputation points Microsoft External Staff Moderator

2024-12-16T10:40:44.27+00:00

Hello @Sushma Sharma,
Apologize for the delay in response.
There is only way that you can use Change Notifications, which will likely provide information about both joining and leaving events. Sample Link-https://github.com/OfficeDev/Microsoft-Teams-Samples/tree/main/samples/graph-change-notification/csharp

We appreciate your input. To ensure your idea is considered for future updates, we recommend submitting it through the Teams Feedback Portal.

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Graph API not returning external users information from team meeting

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