Microsoft Universal Print - Stopped working on Windows 11 24H2

Myles Terry 45

We've recently updated some of our devices to Windows 11 24H2 and this has causes Microsoft Universal Print (Cloud) to stop working. On any other version of Windows (Windows 10 22H2, Windows 11 22H2, Windows 11 23H2) the user is able to add the Universal Print printer to their device and printer from it.

Since updating to Windows 11 24H2 this has stopped working. The job stays in the device's print queue and says "Sent to print" although nothing comes up in papercut or when they go to the printer. On other versions of Windows the job will leave the device's queue and appear in papercut.

Peter Russell 6 Reputation points

2024-11-21T06:19:10.92+00:00

We're having the exact same issue.
Henry Morris 5 Reputation points

2024-11-21T10:48:34.32+00:00

Exact same issue here. A rollback to 23H2 fixed the issue immediately.
NLERTN 0 Reputation points

2024-11-28T20:36:03.7266667+00:00

I noticed that this only impacts some users not all. We have many users on Windows 11 24H2 without any problems and one or two with problems. It may be caused by a bad installation?
Peter Russell 6 Reputation points

2024-11-28T20:40:08.25+00:00

Not for us. All 24H2 cannot print. We have tickets in with Microsoft and with Papercut. No one seems to know what to do. The suggestion posted by Karlie Weng below does not help.

@Karlie Weng Do you have any other news or anything else we can try?
NLERTN 0 Reputation points

2024-11-28T20:49:28.3266667+00:00

Windows 11 24H2 introduced Windows Protected Print Mode which is enabled by default and also allows users to pause print jobs within Settings. I wonder if this is causing the issue?
NLERTN 0 Reputation points

2024-11-28T21:06:51.57+00:00

Peter.. did you try the 24.1 Papercut release to resolve the issues with WPP released in Windows 24H2?
NLERTN 0 Reputation points

2024-11-28T21:07:24.71+00:00

Papercut just released 24.1 to work with WPP. Anyone tried this ?
Alan Morris 1,326 Reputation points

2024-11-28T22:06:57.3666667+00:00

@Peter Russell I saw the support request opened for your organization. I'll make sure the person for your request sends out a response. Thanks
Alan Morris 1,326 Reputation points

2024-11-28T22:12:17.3133333+00:00

@nlertn @NLERTN WPP is probably related since the Mopria hardware requirements are queried over IPP . UP uses the same IPP port infrastructure as a connection to Mopria compliant hardware when WPP is enabled.
Mark Vickers 0 Reputation points

2024-11-29T16:38:09.61+00:00

@NLERTN I don't see 24.1 as being available, latest is 24.0.5
I do see that 24.1 is dropping December 10.

Hopefully our troubles end in time for Christmas.

What a month. Microsoft have caused me to loose even more of my hairline.

Admin Units / 24h2 - UP and Exchange Azure issues all in one month.
NLERTN 0 Reputation points

2024-12-03T20:55:35.1966667+00:00

@Mark Vickers Papercut mentioned that it should be out Dec 10th for 24.1. Uninstalling 24H2 will not fix the problem, we find that locking down 23H2 till the release keeps us at peace.

Accepted answer

Alan Morris 1,326 Reputation points

2024-11-28T22:02:56.9+00:00

Hi, there are some previous Mopria specifications that PaperCut did not follow to the letter, and Microsoft have buttoned this down for Windows 11 connections to UP hosted queues. PaperCut 24.1 does not include the changes now required in the PaperCut connector for the latest Windows 11 release. PaperCut does have a version of the connector in test phase. I expected this to be released soon. If you need the changes now, let me know. Thanks
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2 people found this answer helpful.
NLERTN 0 Reputation points

2024-11-28T22:19:26.09+00:00

Will the update fix the issue for users though? At this moment we have only a small number of users. As the updates start to roll out, we will be expecting more. When will the official release to resolve this be expected from Ms or Papercut?

Alan Morris 1,326 Reputation points

2024-11-28T22:50:38.6966667+00:00

@NLERTN The changes are coming from PaperCut to match up to the Windows 11 release. The changes allow for Windows 10 and 11 systems to connect to a printer registered with the PaperCut Universal Print connector software.

Peter Russell 6 Reputation points

2024-12-03T20:49:48.06+00:00

Hi Alan, yes please, How can we get access? We're very keen to try this on small group of users.

Alan Morris 1,326 Reputation points

2024-12-04T08:22:25.8933333+00:00

Hey Peter, I will provide the update to Fuji tomorrow. I can also just send this direct

Leon Cripps 0 Reputation points

2024-12-05T13:40:39.3933333+00:00

Hi Alan, we've just hit with this same problem. I just pushed out our first UP only devices on Monday this week to some of our senior staff, I felt confident doing this because it was working fine on the test devices I had been using for a couple of months. I've spent all day with fiddler etc. trying to figure out the difference between the test devices and the production ones. Now that I've stumbled on this thread it makes perfect sense. If I remove a UP printer from a working test device that has been upgraded to 24H2 since the printer was originally added, and then re-add it, I get the problem. Would you be able to send me to update please? If the 24.1 update isn't going to include this fix, then I will have to re-build all of the devices as 23H2 and block them updating which would be a huge task.

Myles Terry 45 Reputation points

2024-12-05T15:41:53.1566667+00:00

Thanks for the reponse. We're currently just holding back from further updates until papercut releases an update.

Craig 1 Reputation point

2024-12-05T16:52:19.68+00:00

Hi Alan. We are a Papercut MF customer and was wondering when this update would be provided to us. We signed up for the beta but haven't heard anything yet. We are on the latest 24.0.5. We really don't want to have to reload a lot of devices back to 23H2.

Peter Russell 6 Reputation points

2024-12-05T20:15:38.67+00:00

Our work around was to deploy the on prem shared followme print queue via mobility print.
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2 additional answers

Karlie Weng 18,671 Reputation points Microsoft Vendor

2024-11-20T07:40:58.6433333+00:00

Hello,

This is a known problem that has been reported by other users as well. Here are some steps you can try to resolve this issue:

1.Restart Print Spooler Service:

2.Update Printer Drivers:

Ensure that you have the latest printer drivers installed. You can download the latest drivers from the printer manufacturer's website.

3.Reinstall Universal Print Connector:

Uninstall the Universal Print connector from your device.

Reinstall the latest version of the Universal Print connector from the Microsoft Universal Print portal.

4.Check for Windows Updates:

Make sure your system is fully updated. Go to Settings > Windows Update and check for any available updates.

5.You can try this command and check if there's something broken:

Sfc /scannow

DISM /Online /Cleanup-image /RestoreHealth

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Alan Morris 1,326 Reputation points

2024-11-26T18:06:38.89+00:00

Hi @myles terry,

The PaperCut development team have replicated the issue and are working with Microsoft development to resolve the issue.

Thanks for sharing the temporary workaround.
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NLERTN 0 Reputation points

2024-11-28T20:37:20.6433333+00:00

Did papercut get back to you on a solution? We also use Papercut and would like to know what your team did.

NLERTN 0 Reputation points

2024-11-28T20:38:01.45+00:00

Did papercut get back to you with a solution?

Peter Russell 6 Reputation points

2024-11-28T20:41:59.36+00:00

Hi @Alan Morris did you have any other news, or possible work around? We have tickets with Papercut and Microsoft, but no progress so far. Any tips would be appreciated.

Alan Morris 1,326 Reputation points

2024-11-29T02:53:41.4766667+00:00

Fuji should be in contact. If you want to get the test binary, we can provide that but we are still in sign off phase.
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Microsoft Universal Print - Stopped working on Windows 11 24H2

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