Unable to process with OnVUE, while test the network connections faces

Sourav Saha Bhowmick 0 Reputation points
2024-11-19T10:08:29.1333333+00:00

Video streaming connection results and requirements:

  • Your home/office network failed to connect to the required video streaming service.
  • The streaming connection requires that Wowza.com can be reached as well as a stable connection of at least 1mb upload and download speeds.

How to connect to our video streaming service:

  • Contact your network administrators and ensure the following:
    • Any network filtering software is disabled
    • WebRTC WebSocket connections must be allowed to ..cloud.wowza.com on TCP port 80, 443, 1935.Video streaming connection results and requirements:
      - Your home/office network failed to connect to the required video streaming service.
      
            - The streaming connection requires that Wowza.com can be reached as well as a stable connection of at least 1mb upload and download speeds.
      
      How to connect to our video streaming service:
      • Contact your network administrators and ensure the following:
      • Any network filtering software is disabled
        • WebRTC WebSocket connections must be allowed to ..cloud.wowza.com on TCP port 80, 443, 1935.
Microsoft Configuration Manager
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  1. XinGuo-MSFT 19,696 Reputation points
    2024-11-20T06:53:10.6533333+00:00

    Hi,

    It sounds like you're having trouble with the OnVUE video streaming connection.

    Here are a few steps you can take to resolve this issue:

    Network Filtering Software: Ensure that any network filtering software is disabled. This software can block necessary connections.

    WebRTC WebSocket Connections: Make sure that WebRTC WebSocket connections are allowed to ..cloud.wowza.com on TCP ports 80, 443, and 1935. This is crucial for the video streaming service to function properly.

    Stable Connection: Verify that your network can maintain a stable connection with at least 1 Mbps upload and download speeds. You might need to test your internet speed to ensure it meets these requirements.

    Contact Network Administrators: If you're in an office or using a managed network, contact your network administrators. They can help ensure that the necessary settings are configured correctly.

    If you need support with OnVUE, Pearson VUE offers several options:

    1. Live Chat: You can access live chat support by visiting the OnVUE help page and clicking on the "Let's Chat!" icon.
    2. Phone Support: You can reach Pearson VUE customer service by phone at 877-551-7587 (toll-free) or 1-312-312-5310 (toll) from Monday to Friday, 7:00 a.m. to 7:00 p.m. Additional regional phone numbers are available on the Proctored Exams Help Page.
    3. FAQs and Troubleshooting: The OnVUE help page also provides a comprehensive FAQ section that addresses common issues and troubleshooting steps.
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