Authenticator App

Question

Got a new iphone and I did not deactivate my authenticator app on my old iphone. Now, when I try to login in to my work e-mail, it provides me with a code, but I cannot put it into my authenticator app as it's on my old iphone. I have tried to download the authenticator app again but each time I try and set it up it asks me to verify who I am, sends me to a place where I need to type in a code and it just isnt working. I have no way of deleting the authenticator app on my old phone, how can I fix this? Please help.

Answer 1

You may refer to the articles below to follow the steps to back up and then restore account credentials from Microsoft Authenticator.

https://support.microsoft.com/en-us/account-billing/back-up-account-credentials-in-microsoft-authenticator-bb939936-7a8d-4e88-bc43-49bc1a700a40

https://support.microsoft.com/en-us/account-billing/restore-account-credentials-from-microsoft-authenticator-ce53096e-1e1c-4840-9e32-1618bc33cd43

If you're an end user then, may also contact your Office 365 admin. (i.e. contact the person who gave you your Microsoft 365 user account and password for further assistance).