Copilot for Microsoft 365 Plug-in Not Working

Question

Hi,

I was able to add plug-in in my Copilot for Microsoft 365 before. However, it is not working right now. The search bar and get more button disapper. Below is Copilot in Teams view. How can I fix this issue? Thank you.

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Now:

Answer 1

I understand that you're having trouble with the Copilot for Microsoft 365 plug-in. Here are some steps you can follow to troubleshoot and fix the issue:

Check Permissions: Ensure that you have the necessary permissions in both the Copilot admin center and the M365 admin center. Sometimes, permission issues can cause plug-ins to malfunction

Update Software: Make sure that your Microsoft 365 apps and Teams are up to date. Outdated software can sometimes cause compatibility issues

Clear Cache: Try clearing the cache in your browser or Teams app. This can help resolve any temporary issues that might be causing the plug-in to not work properly

Reinstall the Plug-in: If the issue persists, try removing the plug-in and then reinstalling it. This can help reset any configurations that might be causing the problem

Check for Known Issues: Sometimes, there might be known issues or outages affecting the plug-in. Check the Microsoft 365 service health dashboard for any ongoing issues

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