Azure Free credit not visible after upgrading to Pay as you Go

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Azure Free credit not visible after upgrading to Pay as you Go

binaya parhy 40

Hi I opened a Free Trial subscription with some 100+ GBP free credit. and after a month I was asked to upgrade to Pay as you Go. I did that but I am not able to get the same credit anymore. Do I have to now pay whatever the accumulated cost?

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Answer 1

Abiola Akinbade 29,490 Volunteer Moderator

Based on your description looks like you upgraded after expiration, and if this is the case any unused credit expires, and your subscription transitions to standard Pay-As-You-Go rates

You will only be charged for costs accumulated within the pay as you go subscription.

When you sign up for an Azure free account, you receive a credit valid for 30 days. If you upgrade to a Pay-As-You-Go subscription before the 30-day period ends, any remaining credit remains available until the end of that period.

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Regards,

Abiola

binaya parhy 40 Reputation points

2024-11-20T12:31:08.6233333+00:00

I was not aware of this rule. Can I get the credit back please. I work in the public sector and need this for my certification.
Abiola Akinbade 29,490 Reputation points Volunteer Moderator

2024-11-20T12:40:10.53+00:00

this is a community space, and I do not have access to do this. You can reach out to billing support or explore azure sandbox for your purposes as well.

Billing support can be gotten here: https://azure.microsoft.com/en-us/support/create-ticket

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Azure Free credit not visible after upgrading to Pay as you Go

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