Can't cancel subscription

Question

I have no resources, no resource groups and no custom roles but I can't cancel my azure subscription.

Getting the following message.

Cancellation failed due to presence of non-cancellable resources. Delete the resources before cancelling the subscription.

Answer 1

Hi 85989021
Sorry to hear...!
To resolve this issue, you need to contact Azure billing and subscription management support by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

I hope this has been helpful! Your feedback is important so please take a moment to accept answers. If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A.

Answer 2

Hi 85989021
Good To Hear...!
Please "Accept Answer" and "Click Upvote" Your feedback is important so please take a moment to accept answers. If you still have questions, please let us know Thank you for helping to improve Microsoft Q&A!

Answer 3

For this I would recommend creating a billing ticket here:

https://azure.microsoft.com/en-us/support/create-ticket

Azure Billing support is for free.

In the meantime before you create the ticket you can try removing all the resources to avoid any charge.

Then try again

After you cancel, billing is stopped immediately. However, it can take up to 10 minutes for the cancellation to show in the portal.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 4

No, this was not a help. I did removed all resources. I can't see to get past to actually create a ticket

Answer 5

I follow that process and I counldn't get past the AI to actually submit a support case