Azure Admin keeps prompted to add additional information

Suliman Attili 0

I am facing an issue with my azure admin account, Whenever I sign in to the azure admin portal it keeps prompting me for additional information and I add the information (Phone number & Microsoft MFA & secondary Email)

But when I sign out and sign in again it asks for the same information again.

When I check the admin profile in the security info I can see all the verification methods are added and it keeps asking for them again.

Suliman Attili 0 Reputation points

2024-11-21T11:40:57.66+00:00

This is my security info screen for the admin account

1 answer

Vasil Michev 109.9K Reputation points MVP

2024-11-21T17:18:06.6733333+00:00

Do you see a message like "Before making changes to your security info you must complete multifactor authentication."? If so, the likely issue here is per-user MFA, and you can resolve it by resetting the MFA status on your account. Basically, use this link, locate your account, select it and toggle the status to disabled (you can toggle it back if needed).

Some more details can be found in this article, if you are interested in the troubleshooting steps: https://www.michev.info/blog/post/6242/the-strange-case-of-a-login-loop-caused-by-phantom-proofup-requirements
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BANDELA Siri Chandana 600 Reputation points Microsoft Vendor

2024-11-22T17:45:50.1733333+00:00

Hi @Suliman Attili

Just checking in to see if above answer was helpful. If you have any further updates on this issue, please feel free to post back.

Suliman Attili 0 Reputation points

2024-11-25T06:37:56.5066667+00:00

No I don't see this message and I used the link you shared and found that my admin account Per-user multifactor authentication status is disabled.

I have attached a screenshot of the message I am prompted whenever I try to login to the azure admin portal with my admin account.

Suliman Attili 0 Reputation points

2024-11-28T06:28:22.2466667+00:00

@Anonymous @Vasil Michev I tried the suggestion you gave but it did not work

Vasil Michev 109.9K Reputation points MVP

2024-11-28T08:15:44.3133333+00:00

You will have to check the sign-in logs to get more details on the issue. Look for any "Interrupt" entries therein, they should give you a clue as to why the prompt appears.

Suliman Attili 0 Reputation points

2024-11-28T08:44:27.29+00:00

@Vasil Michev I have found the below log

Date

11/28/2024, 11:19:33 AM

Request ID

3f816887-160e-4e34-ba4e-f00061166800

Correlation ID

9f44aed1-80da-4731-b2b1-4cc8831bcf3e

Authentication requirement

Multifactor authentication

Status

Interrupted

Continuous access evaluation

No

Additional Details

The user was presented options to provide contact options so that they can do MFA.

Troubleshoot Event

Follow these steps:

Launch the Sign-in Diagnostic.

Review the diagnosis and act on suggested fixes.

User

azure admin

Username

admin@xxxxx.onmicrosoft.com

User ID

0650e05e-fb4b-4466-8ebb-4cf3fb426e00

Sign-in identifier

Session ID

ae6316ad-be4c-4beb-8605-e95fa82b438d

User type

Member

Cross tenant access type

None

Application

Azure Portal

Application ID

c44b4083-3bb0-49c1-b47d-974e53cbdf3c

Resource

Azure Resource Manager

Resource ID

797f4846-ba00-4fd7-ba43-dac1f8f63013

Resource tenant ID

0dbf9bac-750c-467d-9c16-971b183bfea1

Home tenant ID

0dbf9bac-750c-467d-9c16-971b183bfea1

Home tenant name

Client app

Browser

Client credential type

None

Service principal ID

Original transfer method

None

Token Protection - Sign In Session

Unbound (statusCode: 1002)

Service principal name

Resource service principal ID

0bd65a6b-9f36-4eab-972f-c6537f2d9555

Unique token identifier

h2iBPw4WNE66TvAAYRZoAA

Token issuer type

Microsoft Entra ID

Token issuer name

Incoming token type

None

Authentication Protocol

None

Latency

124ms

Flagged for review

No

User agent

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36 Edg/131.0.0.0 OS/10.0.22631

BANDELA Siri Chandana 600 Reputation points Microsoft Vendor

2024-11-29T11:26:18.5266667+00:00

Hi @Suliman Attili
Please send us an email on 'azcommunity@microsoft.com' with Sub - "ATTN: v-bandelas" and following details in the email body: Link to this thread/post we can connect offline and discuss further on this.

Thanks,

B. Siri Chandana.

Suliman Attili 0 Reputation points

2024-12-02T05:55:12.5666667+00:00

@BANDELA Siri Chandana I have sent the email now

Did you receive it ?

BANDELA Siri Chandana 600 Reputation points Microsoft Vendor

2024-12-02T09:29:24.42+00:00

Hi @Suliman Attili
Yes, I have received your email and replied back to you.

BANDELA Siri Chandana 600 Reputation points Microsoft Vendor

2024-12-06T14:17:08.47+00:00

Hi @Suliman Attili

I understand that your issue is not resolved and still facing the same error.

1.Try to remove stored credentials from credential manager in control panel. Follow the link: https://www.wintips.org/how-to-remove-web-or-windows-credentials-on-windows-10-11/#part-1

Check whether any conditional access policy applied on admin user, if so try to exclude the user and try to sign in again and also let me know whether you have changed any device location check in your activity logs, because it may interrupt MFA.

Check the Device Trust Status.

Review your tenant configuration and share the screenshot. Follow the link for more information: https://learn.microsoft.com/en-us/entra/identity/authentication/concepts-azure-multi-factor-authentication-prompts-session-lifetime#review-your-tenant-configuration

After all the steps sign out and sign in the account again.

If still problem persists, please feel free to reach out.

Hope this helps. Do let us know if you have any further queries.

Thanks,

B. Siri Chandana.

Suliman Attili 0 Reputation points

2024-12-10T11:01:02.1733333+00:00

Hello @BANDELA Siri Chandana

Even after all the steps mentioned still I am facing the same issue.

Even I went and disabled the Microsoft managed Multifactor authentication for admins accessing Microsoft Admin Portals

and still the issue is there and I keep getting asked to add more information although I already did it before many times

It is becoming really frustrating as I can't understand from where this issue is happening
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