Microsoft Teams channel disappearing from application

IniobongNkanga-8038 746 Reputation points
2024-11-21T16:32:58.2466667+00:00

Hello,

Please i need your help on this issue.

We are having an issue where Teams channel is disappearing from application

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 54,326 Reputation points Microsoft Vendor
    2024-11-22T10:07:30.5866667+00:00

    @IniobongNkanga-8038

    Here are a few steps you can try to resolve the issue:

    1. Check Membership and Permissions:
    • Make sure you are still a member of the channel.
    • Verify that the channel hasn't been deleted or hidden by someone with the appropriate permissions.
    1. Check for Hidden Channels:
    • Sometimes channels may be hidden. Click on "More channels" under the list of channels to see if it is there.
    1. Refresh or Restart Teams:
    • Try refreshing the Teams application or logging out and back in.
    • You can also completely close the Teams app and restart it.
    1. Clear Teams Cache:
    • Exit Microsoft Teams.
    • On your keyboard, press Win+R, then type %appdata%\Microsoft\Teams and click OK.
    • Delete the contents of the following folders:
    • Cache
    • tmp
    • databases
    • Restart Teams.

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