How do restore a degraded Kernel and prevent persistent crashing?

Question

Hello Everyone!

I've been dealing with some pretty persistent system crashes for a number of months now, and I'm at my wits end in terms of solving it on my own.

To be brief, my computer is bluescreening fairly regularly. The actual error that prompts these crashes varies, but the two most common are "IRQL NOT LESS OR EQUAL" and "KMODE EXCEPTION NOT HANDLED"
I've run MEMTEST and found no errors, sfc scannow and check health resolved the issue for a day or two but it came up again later. The only obvious source I can find is MSKSSRV, which is showing as degraded.

My Specs are as follows:

Eluktronics Max-15
Ryzen 7-4800h
RTX 3060 Mobile
16gb at 3200mhz
Running Windows 11 10.0.22631

Thank you so much for your help, let me know if there's any info I can provide that might be helpful.

Answer 1

Hello,

You get bsod issue constantly, right? Have we made any modification to the machine before?

Usually we could use the Windbg tool to analyze the dump file. Here is a link for reference:

Analyzing Crash Dump Using Windows Debugger Windbg – RESOURCE_NOT_OWNED (E3)

If there is any third party antivirus software installed, please remove it temporarily.