How to fix the onedrive syncing error?

Ayush Goel 0 Reputation points
2024-11-21T20:55:07.4066667+00:00

Getting the following error:

Correlation Id: 7beaa232-9c2a-4eed-9b75-66b3f1690f60

Timestamp: 2024-11-21T20:50:08.000Z

DPTI: 8e3c8550ad9c26d10c789784be6057c903f43aa1b6d374234675c61ac24018cf

Error Tag: 657rx

Error Code: 2148073494

Microsoft 365 and Office | OneDrive | For business | Windows
Windows for business | Windows Client for IT Pros | User experience | Other
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2 answers

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  1. S.Sengupta 24,636 Reputation points MVP
    2024-11-22T01:24:25.06+00:00
    0 comments No comments

  2. Jiajing Hua 18,065 Reputation points Moderator
    2024-11-22T05:50:42.83+00:00

    Hi @Ayush Goel

    Is there the same error code when you sign into OneDrive online?

    Please close all Microsoft applications (Such as Office, Teams, OneDrive etc).

    • Search %AppData% in Windows Search box, and navigate to Microsoft folder (C:\Users<yourusername>\AppData\Local\Microsoft)
    • Cut the OneAuth and IdentityCache folders out of the Microsoft folder and paste them onto your desktop.
    • Relaunch OneDrive and sign in. If the issue persists, close OneDrive, copy the OneAuth and IdentityCache folders back into the Microsoft folder, when it asks if you want to overwrite, say NO
    • Relaunch OneDrive and sign in again to have a check.

    It is also recommended to locate to C:\Users\UserName\Appdata\Local\Microsoft\Onedrive\24.XXX.XXX.XXXX and run OneDriveSetup.exe. (Please note, the "UserName" is your Windows account name. If you cannot find "Appdata" folder, please go to File Explorer > View in Show/hide group > check the box of "Hidden Items". Besides, "24.XXX.XXX.XXXX" is the version number of OneDrive.)

    If this application is not found, you may go to folder to run OneDriveSetup.exe: C:\Program Files\Microsoft OneDrive\24.XXX.XXX.XXXX


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