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How to fix the onedrive syncing error?
Getting the following error:
Correlation Id: 7beaa232-9c2a-4eed-9b75-66b3f1690f60
Timestamp: 2024-11-21T20:50:08.000Z
DPTI: 8e3c8550ad9c26d10c789784be6057c903f43aa1b6d374234675c61ac24018cf
Error Tag: 657rx
Error Code: 2148073494
2 answers
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Jiajing Hua-MFST 11,775 Reputation points Microsoft Vendor
2024-11-22T05:50:42.83+00:00 Hi @Ayush Goel
Is there the same error code when you sign into OneDrive online?
Please close all Microsoft applications (Such as Office, Teams, OneDrive etc).
- Search %AppData% in Windows Search box, and navigate to Microsoft folder (C:\Users<yourusername>\AppData\Local\Microsoft)
- Cut the OneAuth and IdentityCache folders out of the Microsoft folder and paste them onto your desktop.
- Relaunch OneDrive and sign in. If the issue persists, close OneDrive, copy the OneAuth and IdentityCache folders back into the Microsoft folder, when it asks if you want to overwrite, say NO.
- Relaunch OneDrive and sign in again to have a check.
It is also recommended to locate to
C:\Users\UserName\Appdata\Local\Microsoft\Onedrive\24.XXX.XXX.XXXX
and run OneDriveSetup.exe. (Please note, the "UserName" is your Windows account name. If you cannot find "Appdata" folder, please go to File Explorer > View in Show/hide group > check the box of "Hidden Items". Besides, "24.XXX.XXX.XXXX" is the version number of OneDrive.)If this application is not found, you may go to folder to run OneDriveSetup.exe:
C:\Program Files\Microsoft OneDrive\24.XXX.XXX.XXXX
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