How to fix outlook in office 365 "we're having trouble fetching results from the server"

Question

How to fix outlook in office 365 "we're having trouble fetching results from the server"

Hey Hey 20

Hi,

I was trying to use search bar in my outlook today, and it gives me this "we're having trouble fetching results from the server" message. So I tried reboot outlook, and reboot my PC, it is still having this problem.

So I decide to use the web version of outlook in office 365. It still has this issue. I think this is related to the Microsoft server and not my computer. Caused the office 365 is just running at Chrome.

Then I tried to use my iphone based outlook, funny thing is the search result only comes back from the sent box, the inbox has no result back at all.

Can anyone help with this issue?

2 answers

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Answer 1

SokiGuo-MSFT 31,551 Microsoft External Staff

Hi @Hey Hey

Welcome to our forum!

Based on my research, this seems to be a temporary bug on the backend. Issue ID: EX939228.

The engineering team is currently working on a repair, so please be patient. Thank you for your patience and understanding! User's image

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SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2024-12-03T06:03:26.15+00:00

Hi @Hey Hey

Did you need any more help with this question? If not, could you please mark "Accept Answer" on the appropriate answer so other users can reference it?And, if you have any further questions do let us know.
MOHAMMAD TADMEER ALAM 20 Reputation points

2024-12-23T11:16:59.4166667+00:00

I am not able to see - Issue ID: EX939228, Can you please come one Help so we can find the update on it?
Bart W 10 Reputation points

2025-02-10T00:04:21.1133333+00:00

EX939228 is now listed as resolved but I just had a user report this same issue today. Confirmed it's affecting webmail and Outlook on iPhone as well as her Win 11 laptop.
John Bourke 0 Reputation points

2025-02-11T10:16:37.4+00:00

Yes, just like Bart W, I too have a user reporting this same issue since yesterday. Search fails in both Outlook for the Web and Outlook desktop client. As a precauation I've rebuilt indexing. Local search of his OST file works, searching to the cloud server fails.
John Bourke 0 Reputation points

2025-02-11T11:20:15.82+00:00

A new service advisory has just been posted. EX1002811.
Derek 0 Reputation points

2025-02-13T17:44:16.0733333+00:00

Is this still not fixed? I'm having the same issue.
Martin_1205 0 Reputation points

2025-05-06T14:27:34.3433333+00:00

As of today (05/06/2025) the problem has not dissapeared. The above message keeps showing up on nearly all my searches

Answer 2

Jawshan, Fawad 0

Is this fix for just exchange online not on on-premises? I am also experiencing this issue on Premises.

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How to fix outlook in office 365 "we're having trouble fetching results from the server"

2 answers

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