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I redeemed my Open AI $2500 on my Microsoft Startup Founders Hub...
Open AI credit Not Received after Redeemed.
PLEASE HELP ME I NEED IT FOR MY NEXT PROJECT!!!
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@Ibitayo samson Oriola Welcome to Microsoft Q&A Forum, Thank you for posting your query here!
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If you have redeemed your OpenAI credit but have not received it, you should contact OpenAI directly for assistance. You can reach out to them at the following email addresses: ******@openai.com
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I am also sharing another thread similar to this, for your reference.
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Please let me know if you have any follow-up questions. I would be happy to help.
@Ibitayo samson Oriola Just following up to check if my suggestion helped. Please let me know if you have any further queries. I would be happy to help.
I tried sending emails to Open AI but there was no response.
PLEASE HELP US.
@Ibitayo samson Oriola Thanks for getting back. Please follow the below plans for now:
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Plan 1:
You could also try to login to https://platform.openai.com/settings/ with your email account which has OpenAI credits approved, Under Billing --> Credits section, you should see the status of the credits.
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Plan 2:
Please login to Microsoft foundershub.startups.microsoft.com/ Navigate to Benefits and check under Redeemed Benefits, you can check the status if the benefits are being redeemed.
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Plan 3:
Sharing the below links which you can leverage for checking the startup benefits:
Program Benefits: https://aka.ms/startuphelp-benefits
Getting More Benefits: https://aka.ms/startuphelp-get-more
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Plan 4:
If none of the above action plan helps, I would request you to open a Support ticket with Founders Hub support team, by following the below steps:
Hope this helps.
I will definitely apply this method 3 and 4
@Ibitayo samson Oriola Please keep me posted about the progress.
Update on the Delayed Open AI credit after being redeemed on the Microsoft Startup Founders.
I sent emails to Open AI support and this is the response I got from them.
They are redirecting me to Microsoft Contact Us page .
PLEASE WHAT CAN I DO...I NEED HELP
@Ibitayo samson Oriola Thanks for getting back. I am checking this internally.
In the meantime, May I know the status on opening the ticket with Founders Hub team ? (see the plan 4 mentioned above).
Awaiting your reply.
@Ibitayo samson Oriola Please share your Org ID, company name and email ID over private message. I will escalate this internally and check if they can assist on priority.
@Ibitayo samson Oriola I am yet to hear from the FoundersHub team. I will keep you posted once I hear from them.
Thank You for your Assistance Sir...I will be waiting for their response.
I have heard back from the Product Owners. Unfortunately there isn't anything we can do to expedite the process with OpenAI requests. The OpenAI support team is in charge of actually processing those requests. Since these credits are third-party, our support scope is limited.
Please, reach out to ******@openai.com and follow-up as this is the only way forward.
Hi there,
I got this mail from the Open AI team yesterday,after I reminded them about my delayed credit...
I am still confused...I don't know what to do
@Ibitayo samson Oriola I have again reached out to the Product Owners asking them to provide the OAI credits. I will keep you posted.
Thanks for everything you do, you are amazing!!!
Hi there, is there any information I need to upload in order to help the credit to be granted.. please help me
@Ibitayo samson Oriola Apologies for the late reply. Your org ID has been shared with my contact at OpenAI and I've asked for an expedited resolution. I will keep you posted once I hear from them.
@Ibitayo samson Oriola Last week, I had a discussion internally with the Product Owners and ensured that the OpenAi credits are granted. Please confirm if this is addressed.
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Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
Yes I really Grateful for your support and Assistance...I once again appreciate your help and efforts ....God Bless You...They have done it....God Bless You