New emails not showing up in search

Question

Multiple people within our organization using a mix of Outlook 2016 to Outlook 2021 are not being shown the newest mails when using the current mailbox search.

I have already tried rebuilding the search index and made sure that all appropriate locations are selected in the Indexing options . I have also tried removing the current outlook profile and replacing it with a new one . the Indexing status shows all items are indexed but any mail from the past 2 weeks dose not show up .

Any help would be greatly appreciated.

Answer 1

Hi @Taahir Gangaram ,

Welcome to our forum!

What's the version of your Outlook (File>Office Account>About Outlook) and Windows?

In order to further confirm the issue, please log in to your web mail to check if the issue persists.

Based on my research, i found an article and please refer to it: Outlook Search might not display recent emails on Windows 11.

Please check your Windows version and make sure you have upgraded your Outlook and Windows to the latest version.

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