User Status Not Updating from SuccessFactors to Active Directory

Question

When a user is disabled in SuccessFactors, the status is not getting updated in Active Directory. What could be the reasons for this issue, and how can it be resolved?

Answer 1

Hello

Thank you for posting in Q&A forum.

There can be several potential reasons. Here are some common causes:

1. Ensure that the provisioning configuration between SuccessFactors and AD is correctly set up. This includes verifying the mappings and synchronization rules.
2. Check if the API user in SuccessFactors has the necessary permissions to read and update user status. Sometimes, permission issues can prevent the status from being correctly propagated.
3. Verify the synchronization schedule. If the sync is not running frequently enough, there might be a delay in updating the status in AD. Consider running a manual sync to see if the status updates.
4. Ensure that the attribute mapping for the disabled status is correctly configured. The attribute in SuccessFactors that indicates a user is disabled should be correctly mapped to the corresponding attribute in AD.
5. If incremental sync is used, terminated users might not be included in the sync. Running a full sync periodically can help ensure that all changes are captured.
6. Check the error logs in both SuccessFactors and AD for any errors or warnings that might indicate why the status is not updating. This can provide specific clues about what might be going wrong.

Reference:

Tutorial: Configure SAP SuccessFactors to Active Directory user ...

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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