Unauthorized charges after azure free subscription

Question

Subject: Request for Refund - Unauthorized Charge After Azure Free Trial Expiration

Dear Microsoft Azure Support Team,

I am writing to bring to your attention an issue regarding a charge to our company manager's account.

I signed up for the Azure free trial subscription to explore and learn the platform as a student. The subscription was clearly stated as free for one month. However, after the trial expired, I was unexpectedly charged day by day Pakistani 5 thousand rupees

I would like to clarify the following:

• The free trial subscription was meant for educational purposes only.
• After the expiration of the free trial, I did not consent to any paid subscription or usage.
• I did not upgrade or change the subscription plan that would authorize such a charge.

This incident has caused considerable distress, especially since I am a student and the charge was made to my company manager's account. I kindly request a refund of the charged amount, as this seems to be a misunderstanding or an error.

I would be grateful if you could review my account and usage records to confirm the situation. I have attached any relevant details or proof of the charge to assist in resolving this matter quickly.

Account details:

• Name: Muhammad Qaisar Afridi
• Email associated with the Azure account: ******@gmail.com
• Charge Date: after expiration
• Amount Charged: $150 total 40 thousand Pakistani rupees

Please let me know if you require any further details or documents to process the refund. I trust that this matter can be resolved promptly, and I appreciate your assistance in advance.

Thank you for your attention to this issue.

Sincerely,

Muhammed Qaisar Afridi

Email:******@gmail.com

Answer 1

Hello Muhammad Qaisar Afridi,

Thanks for your question.

Since you have a dispute with the charges you recieved, I will recommend you create a billing support request here: https://azure.microsoft.com/en-us/support/create-ticket

Billing support Tickets are completely free, so you will not be charged for this.

Also see: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/avoid-charges-free-account to help avoid charges in future

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

@Muhammad Qaisar Afridi Thank you for contacting us and sorry for the inconvenience caused to you!

Based on the information you provided; I understand that you have concerns about the unexpected charges and would like to file for refund. For issues related to billing discrepancies and refund requests, your best bet would be to contact Azure billing support team by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

Please carefully follow the instructions below:

__
Note:__ Please ensure to include the subscription ID, account owner and invoice issued for charging the $150. Proactively, providing these details will ensure to have timely assistance from the team.

Additional information: If you are a student, you can sign up for - Azure for Students [No credit card required]

Hope this helps. Please tag me if your reply if you have any questions or need further assistance.

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If the response helped, do "Accept Answer" and up-vote it