How do I permanently remove the gradient work school account from my Microsoft 365 personal and how can find out what the work school account is named because it’s not mine nor ever had one

Question

I have a iPhone pro max 14 . I have a Microsoft 365 defender and Al the things that come. My settings have been being messed with I’m not getting important emails and codes keep coming in my phone that I did not do so I have learned I have a work/school account is attached to my personal. I’ve never had either and they’re doing it intentual. Microsoft support contacted me saying they investigated and found I had thing work account but I had to go tell my it department and I’ve never talked to the people I just know they throw important calls to automatically hang up putting things on they want on I cloud and sounds to where I don’t hear them or even get them they’ve hacked forty emails by attaching how do I get these people off my iPhone for good

Answer 1

Hi @AngelHamel-5915,

Welcome to the Microsoft Q&A platform!

To remove a work or school account from your Microsoft 365 personal account, follow these steps:

Step 1: Identify the Account

To determine the name of the unwanted work or school account:

1. Go to office.com and sign in using your personal account.
2. Navigate to the account manager or settings. Look for any linked accounts under "Connected services" or similar sections. The names of the connected work or school accounts should be listed there.

Step 2: Remove the Account from Windows 10/11

If the account is linked to your Windows device, follow these steps to remove it:

1. Open the "Settings" app (you can usually find it in the Start menu).
2. Go to "Accounts" and then select "Access work or school."
3. Find the unwanted work or school account listed.
4. Click on the account and select "Disconnect."

Step 3: Remove from Microsoft Office Apps

If the account is linked within Office apps:

1. Sign in with your Microsoft 365 personal account.
2. Go to "File" > "Account."
3. Under "Connected Services," find the work or school account and remove it.

Step 4: Online Account Settings

1. Sign in to the Microsoft Account page using your personal account.
2. Navigate to the "Your info" section.
3. Look for any linked accounts under "Email & accounts." Remove the unwanted work or school account.

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Please feel free to contact me for any updates. And if this helps, don't forget to mark it as an answer.

Best,

Jake Zhang