Hello,
I'm sorry to hear you're having trouble with your Windows 11 installation. Let's try to troubleshoot this together. Here are a few steps you can follow:
Check System Requirements: Ensure your PC meets the minimum requirements for Windows 11, including TPM 2.0 and Secure Boot. Windows 11 System Requirements - Microsoft Support
Create Installation Media: If the reset process is failing, you might need to perform a clean installation using a bootable USB drive. You can create this on another computer:
Download the Download Windows 11.
Use the tool to create a bootable USB drive (at least 8GB in size).
Boot from USB: Insert the USB drive into your PC and restart it. You may need to change the boot order in your BIOS/UEFI settings to boot from the USB drive.
Clean Installation:
When the installation window appears, select "Install now".
Follow the prompts to perform a clean installation. This will erase all data on your PC, so make sure to back up any important files beforehand.
Repair Installation: If you prefer not to do a clean install, you can try repairing your current installation:
Boot from the USB drive and select "Repair your computer".
Choose "Troubleshoot" > "Advanced options" > "Startup Repair".
If these steps don't resolve the issue, there might be a deeper problem with your hardware or installation files.
Best Regards,
Yanhong Liu
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