"Open your Authenticator app, and enter the number shown to sign in.​​"

Question

Ever since I got my new phone I have but been able to get the Microsoft authenticator to work. Every time it says "Open your Authenticator app, and enter the number shown to sign in" I don't receive it. Please help

Answer 1

How do support secure website

Answer 2

Hi @nolan taber

Thanks for your response.

I suggest if you still have access to your old phone, then please enable the backup to your personal account and then click on 'Restore from backup' after installing the authenticator app in your **new phone.**NOTE -> Please make sure that you configure additional sign in methods (phone message, email, etc) for this personal account so that you could sign in easily in your new phone while restoring your data.

You can do so by following the link - https://mysignins.microsoft.com/security-info

and then navigate to -

*Installing the app in the new phone would look like this initially (Android)*👇

Follow the below link for detailed info regarding restoration based upon your phone's OS.

https://support.microsoft.com/en-us/account-billing/restore-account-credentials-from-microsoft-authenticator-ce53096e-1e1c-4840-9e32-1618bc33cd43#ID0EBN=Android

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