Microsoft entra ID error 0x80180018

Question

Microsoft entra ID error 0x80180018

Vojtěch Novotný 0

Hello,

We have again problem with enrollment of device to our microsoft entra. When i have new clear PC and i want my users to log in on the first steps to register device into entra, it will show error with enrolment. For now i tried to make local account and tried to log in work account from local and showed me this error: 0x80180018. I didnt change any settings in entra or anything.. device was previusly removed from entra (to prevent duplication).

Nowhere i cannot find anything to solve this problem, its show me this error on any new device i wanted to register to entra. Whats wrong? I cant find any solution. For devices whichc are connected looks like working everything fine.

2 answers

Your answer

Answer 1

Hi @Vojtěch Novotný,

Thanks for reaching out to Microsoft Q&A.

Error 8018000a seems to be "The device is already enrolled"

Cause: One of the following conditions is true:

A different user has already enrolled the device in Intune or joined the device to Microsoft Entra ID. To determine whether this is the case, go to Settings > Accounts > Work Access. Look for a message that's similar to "Another user on the system is already connected to a work or school. Please remove that work or school connection and try again."

Solution:

Use these steps to remove the other work or school account.

Sign out of Windows, then sign in by using the other account that has enrolled or joined the device.
Go to Settings > Accounts > Work Access, then remove the work or school account.
Sign out of Windows, then sign in by using your account.
Enroll the device in Intune or join the device to Microsoft Entra ID.
registry, read How to back up and restore the registry in Windows
Error 8018000a: The device is already enrolled.
Error 8018000a: "Something went wrong. The device is already enrolled. You can contact your system administrator with the error code 8018000a." Cause: One of the following conditions is true:
- A different user has already enrolled the device in Intune or joined the device to Microsoft Entra ID. To determine whether this is the case, go to Settings > Accounts > Work Access. Look for a message that's similar to "Another user on the system is already connected to a work or school. Please remove that work or school connection and try again."
Solution: Use these steps to remove the other work or school account.
1. Sign out of Windows, then sign in by using the other account that has enrolled or joined the device.
2. Go to Settings > Accounts > Work Access, then remove the work or school account.
3. Sign out of Windows, then sign in by using your account.
4. Enroll the device in Intune or join the device to Microsoft Entra ID.

Reference: https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/troubleshoot-windows-enrollment-errors

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Vojtěch Novotný 0 Reputation points

2024-12-02T09:22:39.01+00:00

Hello,

We have Entra P1 without an Intune subscription. When I try to add a user account to register a device, the error mentioned above appears. However, when I attempt to register the computer using my administrator account, it displays the message: "The MDM server could not be reached."

I tried disabling enrollment separately for both Intune and Microsoft Intune Enrollment under MDM and WIP settings in Entra ID. When these options are disabled, at least the system shows that registration is blocked by the organization.

When I try to register a device as an admin, the system initially displays a message saying that it is downloading the organization's policies. However, it eventually fails with the error: invalid_authenticate_user. Everything was working fine until recently.
Vojtěch Novotný 0 Reputation points

2024-12-02T09:23:11.3+00:00

And i will add, device is erased from intune and microsoft ID entra
Shikha Ghildiyal 6,630 Reputation points Microsoft Employee Moderator

2024-12-02T09:28:35.9+00:00

Hi Vojtech,

In this case i suggest you to reach out to support team as per guidance here - https://learn.microsoft.com/en-us/mem/get-support
Shikha Ghildiyal 6,630 Reputation points Microsoft Employee Moderator

2024-12-02T09:29:09.3066667+00:00

Please reach out to support team in this case- https://learn.microsoft.com/en-us/mem/get-support

Answer 2

Raja Pothuraju 24,135 Microsoft External Staff Moderator

Hello @Vojtěch Novotný,

Thank you for posting your query on Microsoft Q&A.

The error message 0x80180018 you are encountering is related to an Intune enrollment license issue:

0x80180018	"idErrorMDMLicenseError", // MENROLL_E_USERLICENSE	There was an error with your license. You can try to do this again or contact your system administrator with the error code {0}.
0x80180018	"idErrorMDMLicenseError", // MENROLL_E_USERLICENSE	There was an error with your license. You can try to do this again or contact your system administrator with the error code {0}.

However, since you mentioned that you are not using Microsoft Intune or the Auto-enrollment process to enroll devices into Entra ID, and your users do not have Intune licenses assigned, I recommend registering the device manually via Settings > Accounts > Work Access to resolve this issue.

If you are attempting to register the device via OOBE (Out-of-Box Experience), try the following steps:

Log in to the device first using a local account.
Then manually register the device by navigating to Settings > Accounts > Work Access.

If you are registering through OOBE and encountering an error, it might look similar to the example below.

User's image

If the issue persists, please share a screenshot of the error message for a better understanding of the scenario.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Thanks,
Raja Pothuraju.

Shikha Ghildiyal 6,630 Reputation points Microsoft Employee Moderator

2024-12-09T03:40:27.8666667+00:00

Hi @Vojtěch Novotný

This is a follow up regarding your query and response provided on the same

Please confirm if response was helpful and your issue is resolved

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
Vojtěch Novotný 0 Reputation points

2024-12-09T08:39:40.8+00:00

Hello,

I tried to add it as me - administrator and showed up new error message. See bellow.
Raja Pothuraju 24,135 Reputation points Microsoft External Staff Moderator

2024-12-09T12:17:20.8133333+00:00
Hello @Vojtěch Novotný,

Thank you for your response.

Based on the screenshot you shared, it appears you are following the Windows Autopilot enrollment process. I would like to point out that this is expected behavior when Microsoft Intune is disabled in your tenant.

As you mentioned, your users do not have licensed to Intune, and you have already tried disabling enrollment separately for both Intune and Microsoft Intune Enrollment under the MDM and WIP settings in Entra ID. To register your device with Microsoft Entra ID, you will need to do it manually, as Windows Autopilot requires an MDM provider, such as Microsoft Intune, to function.

Please follow the steps below to manually register your device with Entra ID:

Log in to the Windows machine using local account credentials instead of Microsoft Entra user credentials.

Once logged in, go to Start and open the Settings app.

Navigate to Accounts and click on Access work or school on the right-hand side.

Click on Connect next to Add a work or school account.

Select Join this device to Microsoft Entra ID if you want to join the device. If you want to register it instead, enter your email address at the top.

After authentication, you will see a prompt to confirm joining the device to Entra ID. It will display the Entra ID organization name, user name, and user type information. Click Join to proceed.

The device registration process will begin once you click the Join button. After completion, a confirmation message will appear, stating that This device is connected to <Entra ID organization name>.

Please try these steps and let me know if you encounter any issues during the process.

Thanks,
Raja Pothuraju.
Raja Pothuraju 24,135 Reputation points Microsoft External Staff Moderator

2024-12-10T21:44:03.58+00:00

Hello @Vojtěch Novotný,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Vojtěch Novotný 0 Reputation points

2024-12-11T13:33:44.1066667+00:00

Hello,

unfotunatelly no, problem still persists
Raja Pothuraju 24,135 Reputation points Microsoft External Staff Moderator

2024-12-11T19:22:55.6033333+00:00

Hello @Vojtěch Novotný,

Thank you for your response.

I would like to check this up offline with you to understand the scenario to see why this kind of behavior is occurring. Please send me an email to 'AzCommunity@microsoft.com' with Sub - Attn: Pothurajur and following details in the email body: Link to this thread/post

We can connect offline and discuss further on this.

Thanks,
Raja Pothuraju.
Raja Pothuraju 24,135 Reputation points Microsoft External Staff Moderator

2024-12-19T18:03:57.5833333+00:00

Hello @Vojtěch Novotný,If you're still stuck on this, you can feel free to send me an email at AzCommunity@microsoft.com referencing this issue with a subject line "ATTN:pothurajur" include a link to the current thread.

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Microsoft entra ID error 0x80180018

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