refund for accidental payment

Question

Hi Azure Community,

I was doing training on Azure and by mistake paid development charges which i tried to cancelled and requested for refund via the process given. every time it decline my request and getting following screen shots attached.

Can you please help me how to get refund? is there any email ID to contact Microsoft?

or any other way to get refund.

Many thanks in advance.

Answer 1

Hi @Shahzad Ahmed,

Thanks for reaching out to Microsoft Q&A.

For this issue, please go to Support page, locate your location- https://azureforeducation.microsoft.com/en-us/institutions/Contact

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Answer 2

@Shahzad Ahmed Thank you for posting and I apologize for the delayed response.

Depending on your environment, you can cancel an Azure support plan by following these steps:

1. Navigate to the Cost management + Billing Overview page.
2. Select the support plan that you want to cancel from the Your subscriptions page to open up the Support plan page.
3. Select Cancel to cancel your support plan.

Doc reference link: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription#cancel-a-subscription-in-the-azure-portal

Note: If you are unable to cancel the support plan, you can reach out to Azure support by raising a support request with Azure billing team to help you cancel the support plan and initiate refund request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

Important:

Please, fill in the details such as: Summary, Problem Type, Sub Type and click Next. When prompted with recommendations, do not click on anything. Click on "Return to support request" and fill in additional details and submit.

Hope this helps. Let us know if you need any further assistance in this matter

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