Issues signing into Google Classroom through Hwb

Question

My school uses google classroom which we have access to through hwb logins ...@hwbcymru.net.

I used to be able to access this at home but now whenever I try to log in I get told that more information is needed with the error information shown below. I've asked our IT person about this but can't seem to resolve the issue.

Error Code: 53010

Request Id: 43af7f81-5520-484e-983a-dea61c513c00

Correlation Id: 83f83cb8-a547-46c9-bf5f-472a9cccd527

Timestamp: 2024-12-07T11:18:43.876Z

App name: Microsoft App Access Panel

App ID: 0000000c-0000-0000-c000-000000000000

IP address: 2a00:23c5:379f:f000:996a:666c:f9fc:2e29

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered