Mobile number verification error in azure signup

Question

I am trying to sign up to azure free account, but i am getting this error: We’re unable to validate your phone number Phone validation is required to confirm your identity and complete signup.
And when trying to create a support request i get this: The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2024-12-08 13:40:23Z]: AADSTS50020: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: f906f318-5eb4-4435-9f9d-ac25a8ed2b00 Correlation ID: b6bed31e-a99c-40c6-8ced-b05905301a8b Timestamp: 2024-12-08 13:40:23Z - Correlation ID: b6bed31e-a99c-40c6-8ced-b05905301a8b - Trace ID: f906f318-5eb4-4435-9f9d-ac25a8ed2b00

Answer 1

Hi youssef fayed,
For customized support with your problem, you can contact customer support in your country or region. To get targeted assistance, please submit a subscription ticket to our support team. You can create a (free) support request with the Azure subscription support team by selecting Subscription Management as the issue type.

For more information, see this FAQ: How do I create a support request if I cannot sign in to the Azure portal?

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