VDI Access Issue

Question

Unable to access azure virtual desktop. it is available state under hostpool, but still we unable to access the same.

Getting below error:

We couldn't connect to the gateway because of an error. If this keeps happening, ask your admin or tech support for help.

Answer 1

Hi Navnath Manere,
Thank you for reaching out to us on the Microsoft Q&A forum.
Are you attempting to access the AVD on-premises or within Azure?
If within Azure, are you connecting from within the same Virtual Network or from different Virtual Networks?

if possible, could you share your topology diagram from the source to the destination path.
In the meantime, please confirm that the user trying to access the Virtual Desktop has the necessary permissions and that their session is not being blocked by any conditional access policies. Verify that the AVD infrastructure, including the host pool, session hosts, and virtual network is properly configured, and check for any issues with the session hosts.

If the information is helpful, please consider by clicking the " Accept answer and Upvote " on the post.
If you have any further queries, please let us know in the comment.