Request for Assistance with PL 300 Exam Issue - test window/ agreement window never showed up

Question

Request for Assistance with PL 300 Exam Issue - test window/ agreement window never showed up

Meghana A 0

I’m reaching out regarding a frustrating experience I had with my recent Pearson Vue online exam PL300 on 26 Nov 2024 at 9:15 AM. Despite verifying system requirements and successfully completing the proctoring process, the exam never launched.
MS ID: <Mod remove PII>
Registration ID: <Mod remove PII>

Here’s what happened:

I completed all the pre-exam steps, including desk photos and verification by the proctor.
After the proctor ended the chat, I waited for the exam to appear, but it never did.
After a few minutes, I clicked the chat button to inquire about the test, only to see a screen stating the test was closed and ready for the survey.

I immediately contacted Pearson Vue support, who created a case for me (Case Number: 12244674). Unfortunately, I was informed I couldn’t retake as i was unable to accept the Non-Disclosure Agreement due to technical issues. But Test window didn't pop up in first place.

This experience has been incredibly frustrating. I was prepared and eager to complete it, but due to this technical issue, I’m now unable to move forward.

Given the circumstances, I kindly request your assistance in overriding if any waiting period and allowing me to reschedule my exam at the earliest opportunity. Completing this test as soon as possible is very important to me, and I hope you can help resolve this matter swiftly.

Thank you for your time and understanding. I look forward to your response.

Best regards,
Meg

Anonymous

2025-02-19T08:39:10.3266667+00:00

Subject: Issue with PL-300 Certification Exam on February 14th

Dear PearsonVUE and Microsoft Learn Support,

I hope this message finds you well.

I am writing to bring to your attention an issue I encountered during the PL-300 Data Analyst certification exam on Friday, February 14th. Throughout the exam, my screen went blank twice, and I had to initiate a chat request and wait for the chat to be accepted, which resulted in the exam being restarted. Each time the screen went blank, it occurred when I was using Microsoft Learn, a resource I relied on during the exam.

This issue severely impacted my exam experience by not only preventing me from accessing Microsoft Learn but also significantly reducing my available time to complete the exam. As a result, I was unable to read and respond to the questions at a normal pace, leading to increased stress and uncertainty about finishing the exam.

I previously submitted a comment on Friday, but I have yet to receive a response. I would appreciate a resolution to this matter, as I believe such situations should be addressed accordingly to ensure a fair testing experience.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards.

1 answer

Your answer

Anonymous

2025-02-19T08:39:10.3266667+00:00

Subject: Issue with PL-300 Certification Exam on February 14th

Dear PearsonVUE and Microsoft Learn Support,

I hope this message finds you well.

I am writing to bring to your attention an issue I encountered during the PL-300 Data Analyst certification exam on Friday, February 14th. Throughout the exam, my screen went blank twice, and I had to initiate a chat request and wait for the chat to be accepted, which resulted in the exam being restarted. Each time the screen went blank, it occurred when I was using Microsoft Learn, a resource I relied on during the exam.

This issue severely impacted my exam experience by not only preventing me from accessing Microsoft Learn but also significantly reducing my available time to complete the exam. As a result, I was unable to read and respond to the questions at a normal pace, leading to increased stress and uncertainty about finishing the exam.

I previously submitted a comment on Friday, but I have yet to receive a response. I would appreciate a resolution to this matter, as I believe such situations should be addressed accordingly to ensure a fair testing experience.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards.

Answer 1

Gowtham CP 6,030 Volunteer Moderator

Hi Meghana A,

Thank you for reaching out on the Microsoft Q&A.

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

Microsoft Training Support Forum

Microsoft Certification - Exam Registration/Scheduling

Microsoft Certification - Profile/MCID Assistance

It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

or "Ask a new question >" and Learn/Cert Moderators will help you.

Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

I hope this helps! If you have any further questions, feel free to ask.

If the information is useful, please accept the answer and upvote it to assist other community members.

Meghana A 0 Reputation points

2024-12-12T21:22:35.3433333+00:00

Thank you.
Gowtham CP 6,030 Reputation points Volunteer Moderator

2024-12-13T05:55:41.6666667+00:00

Meghana A If the information is useful, please accept the answer and upvote it to close the thread! Thanks!

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Request for Assistance with PL 300 Exam Issue - test window/ agreement window never showed up

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