Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,681 questions
Problem witch MS Authenticator on iOS
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 44%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Karel Neugebauer
10
Reputation points
After add second MS Account (both private) to MS Authenticator on iOS is freeze and nonwork. :-(
When you open MS Authenticator, FaceID recogneze and freeze at screen with text "Authenticator is closed" (in czech "Authenticator je zamknutý"). Reboot iPhone or application is no way.
iPhone 14, iOS 18.1.1
{count} vote
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 36%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Andreas Auer 5 Reputation points2024-12-11T09:45:31.5266667+00:00 I have exact the same issue. @Microsoft What is the reason?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 28.000000000000004%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Elli 0 Reputation points2024-12-11T21:49:37.4566667+00:00 Same issue. Added a second hotmail account (the one I use for Xbox) and now the authenticator is locked. Sucks big time b/c all other logins (work, github, etc.) are connected to it…!
EDIT: I reset the password and after a day, I could access the authenticator again. Yay! But another day later, it was locked again. Hadn’t done anything out of the usual.
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Karel Neugebauer 10 Reputation points
2024-12-26T10:30:07.09+00:00 To this days MS dont fix this. Good work Microsoft. :-(
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